Discussion
Consider the names of organisations/persons listed in List - I and their role/functions given in List - II :
| List - I | List - II |
|---|---|
| a. Bureau of Indian Standards (BIS) | i. Measurement of Service quality |
| b. Zeithmal, Parasuraman and Berry | ii. Measurement of quality of Educational service |
| c. ISO | iii. Standardisation and quality control of manufactured goods |
| d. National Assessment and Accreditation Council | iv. Quality marking and Certification of standards |
Indicate the correct matching :
Codes : a b c d
Answer: D
The correct code is iii, i, iv, ii. The Bureau of Indian Standards is concerned with standardisation and quality control of manufactured goods, Zeithaml, Parasuraman and Berry measured service quality, ISO does quality marking and certification of standards, and the National Assessment and Accreditation Council measures the quality of educational service.
Codes A, B and C give BIS the measurement of service quality or of educational service, or quality marking, which are the functions of the others. Only code D matches all four.
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