Discussion
A service level agreement differs from a service level objective in that the agreement
Answer: D
Correct answer: is a contractual commitment with a defined remedy
An agreement is contractual and carries a consequence for breach, normally a service credit. An objective is an internal target with no external remedy, used to steer engineering effort. The distinction matters when reading a provider’s figures: the published availability is often an objective, and only the numbers in the contract carry any obligation.
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