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Discussion

Feedback covers the following functions in communication :

(a) Facilitates action
(b) Improves learning
(c) Removes barriers
(d) Informs audience

  • A.(a), (b) and (d) are correct.
  • B.(b), (c) and (d) are correct.
  • C.(a), (b) and (c) are correct.
  • D.(b), (d) and (a) are correct.

Answer: C

Feedback tells the sender how the message was received, so it facilitates action, improves learning and removes barriers to understanding, which are (a), (b) and (c), option (C). Its flow runs from the receiver back to the source, so informing the audience, (d), is not a function of feedback; it is the work of the message itself. The three options that carry (d) are therefore wrong, and the one that has the correct three functions is the third.

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