Discussion
New public service :
(1) Serves the customer
(2) Serves the citizens
(3) Emphasizes on productivity
(4) Emphasizes on public interest
Codes :
Answer: B
The correct code is (2) and (4).
Janet and Robert Denhardt's New Public Service holds that public servants should serve citizens, not customers (2), and that the public interest is the aim, to be built through shared dialogue, not a by-product of individual choices (4).
Statement (1), serving the customer, and statement (3), emphasis on productivity, are the language of New Public Management, the approach the New Public Service was written to answer. So any code including (1) or (3) is wrong.
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