Discussion
LIBQUAL + is a tool for measuring library service's quality is developed by ..................... .
Answer: D
LibQUAL+ was developed by the Association of Research Libraries.
LibQUAL+ was developed by the ARL with Texas A&M University, adapting the SERVQUAL model of service quality. It surveys users on the minimum, desired and perceived levels of service in three dimensions: affect of service, information control and library as place.
IFLA, the Library of Congress and the ALA did not develop this tool.
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