Discussion
The problem for which the consultant was appointed includes one of the following :
Answer: D
The problem for which the consultant was appointed includes all of the three things mentioned.
The passage says that online travel companies have not reached break-even because of the bargaining power of customers and principal service providers, and that they have moved online to reach mass markets. The consultant was hired to find the problems that stop these firms from reaching break-even, so the strong bargaining power, the wish to reach larger markets and the break-even point are all part of the situation studied.
Choosing only one of the three would leave out the other two named in the passage, so the option that says all of the above is the right one.
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