Choose te most suitable reaction to the given situation from amongst the alternatives provided.
An Angry customer wants to meet the senior manager for grievance reporting. What will you do?
Answer: B
Correct answer: Be patient and try to cool him down
An angry customer wants to be heard. Hearing him out calmly usually settles most of the grievance, and what remains can then be dealt with properly - whereas arguing, or passing him on while he is still angry, makes matters worse.
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You are playing football in a park. When you kick the ball, it strikes and breaks the window pane of a nearby house. You would :
Answer: D
Correct answer: apologise to the house owner and contribute to replace the glass.
The damage is yours and so is the responsibility. Owning it at once and paying towards the new glass settles the matter honourably; running away or denying it would be both dishonest and, in a neighbourhood, futile.
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You are returning home from school. On the way, you find a sealed envelope in a street, fully addressed with unused stamps on it You would :
Answer: D
Correct answer: post it at the nearest letter box.
The envelope is sealed, addressed and stamped, so everything needed to deliver it is already there. Dropping it in the nearest box costs you nothing and gets it to the person it was meant for.
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You are in the parking area of a shopping complex. And, suddenly the electricity fails and there is total darkness. You will
Answer: B
Correct answer: crawl towards your vehicle
In sudden darkness in a car park the danger is falling or walking into a moving vehicle. Keeping low and feeling your way to your own vehicle is the safe course until the lights return.
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If you find yourself in a situation where you are required to make a power - point presentation and you are already bogged down by too much work, as the manager what would you do?
Answer: D
A manager is one who has the expertise to manage tasks properly.So, it becomes his prime responsibility to rearrange his work schedule properly and work out the required time for the project rather than postpone it or hand it over to some one else.
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You are a team leader and you are supposed to hold a convention on HR issue. But your team members are unable to get adequate sponsorship.
Answer: B
Correct answer: You try and motivate them that they can do it
A leader’s first business when the team falters is to restore its confidence and keep it working at the problem. Abandoning the convention or doing the work yourself would each leave the team weaker than before.
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You are a sincere and dedicated manager in a reputed five-star hotel. You have been appointed as the Chief Manager of the Guwahati branch which needs to be developed.Your Salary has been hiked.
Answer: B
Correct answer: You accept the challenge and go ahead with the project
A difficult branch offered to a capable manager, with a rise in salary, is an opportunity rather than a burden. Taking it on is what the appointment is for, and what a dedicated manager would do.
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Three persons A, B and C wore shirts of White, Black and Blue colours (not necessarily in that order) and pants of Green, Red and White colours (not necessarily in that order). No persons wore shirts and pants of same colour. And further it is given that
1.A did not wear shirt of Black colour.
2.B did not wear shirt of Blue colour.
3.C did not wear shirt of White colour.
4.A did not wear pants of Green colour.
5.B wear pant of White colour.
What were the colours of the pant and shirt wear by person A respectively?
Answer: C
Correct answer: Red and White
B wears the white pants, so A and C have the green and the red between them; A is not in green, so A wears red and C green. No one’s shirt matches his pants, so B in white pants cannot wear the white shirt, and since B is not in blue his shirt is black. C is not in white, so C wears blue and A wears the white shirt. A’s pants and shirt are therefore red and white.
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Read the following information carefully and answer the questions given below it. There are five men A,B,C,D and E and six women P, Q, R, S, T and U. A, B and R are advocates, C, D, P, Q and S are doctors and the rest are teachers. Some teams are to be selected from amongst these eleven persons subject to the following conditions.
A, P and U have to be together.
B cannot go with D or R.
E and Q have to be together.
C and T have to be together.
D and P cannot go together.
C cannot go with Q.
1. If the team is to consist of two male advocates, two lady doctors and one teacher, the members of team are
Answer: D
From the given information;
Members Sex Profession
A M Advocate
Q F Doctor
B M Advocate
R F Advocate
C M Doctor
S F Doctor
D M Doctor
T F Teacher
E M Teacher
U F Teacher
P F Doctor
Answer (D)
From option (D) A and B are two male advocates, P and S are two female doctors and u is female teacher.
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You have made some silly mistakes which have been pointed out to you. You will:
Answer: D
Correct answer: feel thankful.
Someone who takes the trouble to point out your mistakes has done you a service: you now know what to correct, and you can stop repeating it. Anger or misery would only make the next person keep quiet, which costs you the corrections you would otherwise get.
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