Discussion
Which of the following are the characteristics of communication network, called grapevine in an organisation ? Select the correct answer by using the codes given below :
(i) It is not controlled by management.
(ii) It is perceived by most employees as being more believable and reliable.
(iii) It is largely used to serve the organisational interest.
(iv) It is an important source of information.
Answer: D
The grapevine is an informal communication network. The key accepts that it is not controlled by management, that most employees find it more believable and reliable, and that it is an important source of information, which is (i), (ii) and (iv).
Statement (iii), that it is largely used to serve the organisational interest, is wrong because the grapevine is used mostly to serve the personal interests of those who pass on information, and it may even harm the organisation. The other options leave out a true statement or include (iii).
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