Discussion
Which one of the following subject is within the purview of Consumer Protection Act ?
Answer: C
Banking services fall within the Consumer Protection Act.
The Act defines 'service' to include service of any description made available to potential users, expressly including facilities in connection with banking, financing and insurance. A customer complaining of deficiency in a bank's service is therefore a consumer who can approach the consumer fora.
Matters already sub judice before civil courts are not entertained by the fora, and a mere breach of contract, without a deficiency in goods or services, is a matter for the civil courts. Disputes under the Stamp and Registration Acts concern statutory functions of the State, not services hired by a consumer.
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