Discussion
The process of identifying and selecting a course of action from two or more courses of action to be taken to solve a problem is called __________.
Answer: C
Choosing a course of action from two or more alternatives is decision-making.
Decision-making is the process of identifying the possible courses of action and selecting one of them. It is a part of problem solving: problem solving is the wider process of defining the problem, finding alternatives, deciding, implementing and evaluating.
Appreciative inquiry is a change approach that builds on what works well in an organisation, and rationalising the problem means explaining it away, so neither describes selecting among alternatives.
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