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Discussion

The process of identifying and selecting a course of action from two or more courses of action to be taken to solve a problem is called __________.

  • A.problem solving
  • B.appreciative inquiry
  • C.decision-making
  • D.rationalizing the problem

Answer: C

Choosing a course of action from two or more alternatives is decision-making.

Decision-making is the process of identifying the possible courses of action and selecting one of them. It is a part of problem solving: problem solving is the wider process of defining the problem, finding alternatives, deciding, implementing and evaluating.

Appreciative inquiry is a change approach that builds on what works well in an organisation, and rationalising the problem means explaining it away, so neither describes selecting among alternatives.

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