Discussion
Which limitation did the knowledge acquisition bottleneck describe?
Answer: B
Experts find it hard to articulate knowledge they apply automatically, so eliciting and encoding it dominated the cost of building these systems. Interviewing, protocol analysis and repertory grids were developed in response, and machine learning was eventually the more effective answer. Engine speed, uncertainty and interface design were real problems but not the bottleneck the term names. Naming the cost of a choice alongside its benefit is what turns a fact into a design decision.
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