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Discussion

Consider the following statements about knowledge acquisition.

1. Experts often cannot articulate knowledge they apply automatically.

2. Protocol analysis records an expert solving a real case.

3. Acquisition was a minor part of the cost of building these systems.

Which of the statements given above is or are correct?

  • A.2 and 3 only
  • B.1, 2 and 3
  • C.1 and 2 only
  • D.1 and 3 only

Answer: C

Tacit knowledge and the techniques developed to reach it are correctly described, but acquisition dominated rather than trailed the cost, which is why it was named a bottleneck. Machine learning was eventually the more effective response, replacing elicitation with induction from data. The third statement inverts the historical record and is the one to reject.

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