Discussion
Which of the following functions are analysed by ALA as reference service functions ?
(i) Consultation function
(ii) Guidance function
(iii) Instruction function
(iv) Bibliographic function
Answer: B
The functions that the ALA analysed as reference service functions, according to the key, are the guidance, instruction and bibliographic functions, so the answer is B.
The ALA described reference work as informing the reader, guiding him to the right material, teaching him how to use the library and supplying bibliographic help. In the key these appear as the guidance function (ii), the instruction function (iii) and the bibliographic function (iv).
The key does not include the consultation function (i), so options A, C and D, which have it, are wrong.
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