Discussion
Which reference tool defines Reference service as "…. that phase of work which is directly concerned with assistance to readers in securing information and in using the resources of the library in study and research" ?
Answer: C
The definition is given in the ALA Glossary of Library Terms.
The American Library Association's glossary defines reference work as the phase of library work directly concerned with assistance to readers in securing information and in using the library's resources for study and research, the wording quoted in the question.
The other tools, the Encyclopaedia of Librarianship, the Encyclopaedia of Library and Information Science and the ALA World Encyclopaedia, are larger works and the key does not give this wording to any of them.
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