Discussion
Scanned content pages of current journals sent through e-mail is a(n) ............................ .
Answer: A
The key calls it an active documentation service.
A contents-page service copies or scans the contents pages of newly received journals and sends them out, here by e-mail, so that readers learn of new articles without asking. A service that the library takes the initiative to deliver in anticipation of need is an active (or anticipatory) service; a passive (responsive) service waits for the user's request.
It is not SDI, because SDI matches new items against each user's individual profile, whereas contents pages go to everyone alike. It is not reference service either, which answers a specific question put by a reader.
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