Discussion
Arrange the following steps of reference services in its right sequence :
(i) Query analysis
(ii) Reference interview
(iii) Formulation of search strategy
(iv) Notification
Answer: C
The key's sequence is (i), (ii), (iii), (iv): query analysis, reference interview, search strategy, notification.
The reference process starts when a query is received and analysed to see what kind of question it is. The librarian then holds the reference interview to clarify what the user actually needs. Only when the need is clear can a search strategy be formulated, and the result found is then communicated to the user, the notification or answer stage.
Each of the other sequences puts a later step first, starting with the interview, the search strategy or the notification. A search cannot be planned before the need is known, and the answer cannot be notified before the search.
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