Discussion
Assertion (A) : User studies are useful in bridging the gap between the kind of information services needed and the kind of services in existence.
Reason (R) : User studies are not needed for the creation of information systems, services and product.
Answer: A
(A) is true but (R) is false.
User studies investigate who the users are, what information they need and how they seek and use it. Their purpose is precisely to compare the services users need with the services that exist, and so to close the gap. Assertion A is true.
Reason R says user studies are not needed to create information systems, services and products. That is false: they are the basis on which such systems and services are designed, so that they match actual needs. A system built without knowing its users risks missing them. So the options calling R true are wrong.
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