Discussion
Assertion (A) : Introduction of TQM in libraries is not possible.
Reason (R) : It requires open, cooperative culture and employees responsiveness for customer satisfaction.
Answer: C
The assertion, that the introduction of TQM in libraries is not possible, is false: TQM, with its focus on customer satisfaction, has been applied in libraries and information services. The reason is true, since TQM needs an open and cooperative culture and responsive employees. So (A) is false but (R) is true, option (C). The first option calls both true, the second takes the false assertion as true and the fourth calls both false.
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