Discussion
Quality is "Fitness for use" said by :
Answer: B
Quality as fitness for use is the definition of Joseph M. Juran.
Juran, one of the founders of quality management, defined quality from the user's side: a product or service is of good quality when it is fit for the use the customer intends. His quality trilogy of planning, control and improvement built on that definition.
Philip Crosby defined quality differently, as conformance to requirements, and is known for 'zero defects'. Peter Drucker wrote on management in general, and Michael Maccoby on leadership and management character types. Neither framed quality as fitness for use.
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