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A Guarantee is a promise or assurance that attests to the quality of a product that is either given in writing by the manufacturer or given verbally by the person selling the product. Which situation below is the best example of a Guarantee ?

  • A.Melissa purchases a DVD player with the highest consumer ratings in its category.
  • B.The salesperson advises Curt to be sure that he buys an air conditioner with a guarantee.
  • C.The local auto body shop specializes in refurbishing and selling used cars.
  • D.Lori buys a used digital camera from her coworker who says that she will refund Lori's money if the camera's performance is not of the highest quality.

Answer: D

The best example is Lori's coworker, who promises a refund if the camera is not of the highest quality.

A guarantee is a promise about the quality of a product, given in writing or verbally by the person selling it. The coworker is the seller and promises her money back if the camera does not perform, which is exactly that.

Melissa's DVD player has high ratings but no promise. Curt is only advised to look for a guarantee. The auto body shop merely specialises in used cars. None of these makes a promise about quality.

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