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Post-sales activities include ________

  • A.Sales presentation
  • B.Customer feedback
  • C.Customer identification
  • D.Customer apathy

Answer: B

Correct answer: Customer feedback

Post-sales activity is everything after the transaction: delivery, installation, service, and above all feedback - finding out whether the customer is satisfied. It matters because keeping an existing customer costs far less than winning a new one. Presentation and identification come before the sale.

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