Discussion
Which of the following is/are type(s) of business communication? Types: i) Internal Business Communication ii) Lateral Business Communication iii) External Business Communication iv) Protected Business Communication
Answer: A
The types of business communication in the question are internal, lateral and external, which is the first option. Internal communication takes place within the organisation, lateral communication between people at the same level and external communication with parties outside, such as customers. 'Protected business communication' is not a recognised type, so the options with iv are wrong, and the options with fewer types are incomplete. Lateral communication, for example between two department heads at the same level, does not follow the chain of command, which is why it is listed as a separate type.
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