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The way in which people come to understand the cause of other and their own behaviour, is described by the process :

  • A.Consensus process
  • B.Attribution process
  • C.Consistency process
  • D.Expectancy process

Answer: B

The process is the attribution process.

Attribution theory, developed by Fritz Heider and Harold Kelley, explains how people judge whether their own and others' behaviour is caused internally (ability, effort, personality) or externally (luck, the situation, other people). Kelley's model uses three cues for this judgement: distinctiveness, consensus and consistency.

Consensus and consistency are therefore criteria within the attribution process, not the process itself. Expectancy belongs to Vroom's theory of motivation, which deals with effort, performance and rewards rather than with explaining behaviour.

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