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Credibility consists of which three core elements ?

  • A.Expertise, motivation and trustworthiness
  • B.Expertise, power and trustworthiness
  • C.Motivation, trustworthiness, personality
  • D.Expertise, power, motivation

Answer: A

The three core elements are expertise, motivation and trustworthiness.

Source credibility research, from Aristotle's ethos to Carl Hovland's Yale studies and James McCroskey's work, identifies three dimensions: expertise or competence (whether the source knows the truth), trustworthiness (whether the source will tell it) and goodwill or intention (the source's motivation towards the audience). A source seen as knowledgeable, honest and well-intentioned is believed.

Power is not a component of credibility; a powerful source may be obeyed without being believed, which is why every option including power is wrong. Personality is not one of the three either, so the option without expertise fails.

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