Discussion
Identify, on the basis of application, whether the following statements regarding quality measures in the construction industry are true/false.
1. Quality control (QC) tools are used at the project level and deal with conformance to the plans and specs through submittals, mock-ups, shop drawings, inspections, and testing.
2. Quality assurance (QA) tools are used at the process level and deal with policies and procedures associated with hiring, training, safety, subcontracting, and procurement.
Answer: D
Both statements are true. Quality control tools work at the project level and check that the work conforms to the plans and specifications, through submittals, mock-ups, shop drawings, inspections and testing. Quality assurance tools work at the process level, setting policies and procedures for how the work is organised (hiring, training, safety, subcontracting and procurement) so that quality is built in. So the option that calls both statements true is right, and the others that call one or both false are not.
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