Discussion
Select the grammatically correct sentence:
1. The receptionist must answer courteously the questions what are asked by the callers.
2. The receptionist must answer courteously the questions of all the callers.
3. The receptionist should answer courteously the questions of all the callers.
4. The receptionist courteously should answer the question of callers.
Answer: C
It is sentence 3.
Should is the right modal for a rule of conduct, and the questions of all the callers is the correct noun phrase. Sentence 1 uses what for a relative pronoun, which is not standard, and sentence 4 puts the adverb before the modal.
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