Discussion
Response, learning, performance and results are the four levels in evaluating the management program. This system of evaluation is called :
Answer: B
The system is Kirkpatrick's model.
Donald Kirkpatrick's four-level model evaluates training and management development programmes at increasing depth: reaction (how participants felt, printed 'response'), learning (what they learned), behaviour (whether they apply it on the job, printed 'performance'), and results (the effect on the organisation).
The Taylor system is scientific management, not an evaluation scheme. Werther and Davis (printed 'Devis') and Michael Armstrong wrote textbooks of human resource management, but the four-level evaluation model is Kirkpatrick's.
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