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Delivery services offered by restaurants and other food chains in our market on phone calls are examples of :

  • A.Sales promotion
  • B.Direct marketing
  • C.Publicity
  • D.Personal selling

Answer: B

Phone-order delivery services are examples of direct marketing.

Direct marketing reaches customers directly and lets them order without going through a store or intermediary: by telephone, mail, catalogue, television or online. A restaurant that takes orders on the phone and delivers to the customer's door sells directly to the consumer.

Sales promotion is a short-term incentive such as a discount or coupon. Publicity is unpaid media coverage. Personal selling is face-to-face persuasion by a salesperson; taking a customer's phone order is not selling in that sense.

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