Discussion
What role does ICT play in governance?
Answer: C
ICT streamlines administration and improves service delivery to citizens.
Information and communication technology is the basis of e-governance: online applications, digital records, direct benefit transfer, and portals for certificates, taxes and grievances. It makes administration faster and more transparent and brings services to citizens' doorsteps, reducing delays and opportunities for corruption.
The other options are wrong. ICT simplifies government operations rather than complicating them, it is used for public services and not only internal communication, and it supports rather than replaces every traditional method of governance; offline counters and human decision-making remain.
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