Discussion
There is a shift in our economy from a manufacturing to a service orientation. The increase in service-sector will require the managers to work more with people rather than with objects and things from the assembly line.
Answer: C
Correct answer: interpersonal skills will become more important in the future work place.
The passage draws one conclusion from the shift to services: managers will work more with people and less with objects from the assembly line. Working more with people is exactly what makes interpersonal skill more important. The passage does not say assembly lines will exist in service organisations, nor that manufacturing firms ignore people - only that the balance of a manager’s attention is moving.
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