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Discussion

Grape-wine communication relates to

  • A.Formal communication
  • B.Informal communication
  • C.Upward communication
  • D.Downward communication

Answer: B

Grapevine communication, printed 'grape-wine', is informal communication. It is the unofficial network by which news and rumours pass between people in an organisation.

Formal communication follows the official lines of authority, and upward and downward communication are directions of formal flow, so they are not the grapevine. The grapevine grows quickly, may carry rumours, and is hard to control, but managers can also use it to find out how employees feel.

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