CBSE Assistant Secretary 2024: Assistant Secretary, CBSE Recruitment Examination, Tier 2 (RAS-1124), Skill Education, Tourism Management

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No. of Printed Pages : 8

RAS-1124                                                                •ŸÈ∑˝§◊Ê¥∑§
                                                                           Roll No.

                                                              ATS
                                   TOURISM MANAGEMENT / ¬ÿ¸≈UŸ ¬˝’¥œŸ
                                             Question Paper / ¬˝‡Ÿ-¬òÊ
Time allowed : Three Hours                                                                          Maximum Marks : 320
‚◊ÿ — ÃËŸ ÉÊ¥≈U                                                                                     •Áœ∑§Ã◊ •¥∑§ — 320

Question Paper may be detached which can be taken away by the candidate after examination.
¬˝‡Ÿ-¬òÊ •‹ª (ÁflÿÊíÿ) Á∑§ÿÊ ¡Ê ‚∑§ÃÊ „Ò •ÊÒ⁄U ¬⁄UˡÊÊÕ˸ ¬⁄UˡÊÊ ∑§ ©¬⁄Uʥà •¬Ÿ ‚ÊÕ ‹ ¡Ê ‚∑§Ã „Ò¥–

                                                       Part ‘A’ / π¥«U “•”

Part ‘A’ has 15 questions. All questions are compulsory. Each question carries 2 marks.
π¥«U “•” ◊¥ 15 ¬˝‡Ÿ „Ò¥, ÿ ‚÷Ë ¬˝‡Ÿ •ÁŸflÊÿ¸ „Ò¥– ¬˝àÿ∑§ ¬˝‡Ÿ 2 •¥∑§ ∑§Ê „Ò–
1.    What is the full form of FHRAI ?
      FHRAI ∑§Ê ¬Íáʸ M§¬ ÄÿÊ „Ò?


2.    What is Wellness Tourism ?
      fl‹Ÿ‚ ≈ÍUÁ⁄Uí◊ ÄÿÊ „Ò?

3.    What are the names of different parts of Western Coast of India ?
      ÷Ê⁄Uà ∑§ ¬Á‡ø◊Ë Ã≈U ∑§ ÁflÁ÷㟠÷ʪÊ¥ ∑§ ŸÊ◊ ÄÿÊ „¥Ò?

4.    Which region is famous for the Great Barrier Reef ?
      ∑§ÊÒŸ ‚Ê ˇÊòÊ ª˝≈U ’ÒÁ⁄Uÿ⁄U ⁄UË»§ ∑§ Á‹∞ ¬˝Á‚h „Ò?

5.    What is the Sagarmala Project ?
      ‚ʪ⁄U◊Ê‹Ê ¬Á⁄UÿÊ¡ŸÊ ÄÿÊ „Ò?

6.    Name the railways related heritage of India listed in the UNESCO world heritage sites.
      ÿÍŸS∑§Ê Áfl‡fl œ⁄UÊ„⁄U SÕ‹Ê¥ ◊¥ ‚ÍøË’h ÷Ê⁄Uà ∑§Ë ⁄U‹fl ‚¥’¥œË Áfl⁄UÊ‚Ã ∑§Ê ŸÊ◊ ’ÃÊß∞–


RAS-1124 / ATS                                                    1                           TOURISM MANAGEMENT

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7.    Kettuvallams in Kerala are example of __________ type of hotel.

      ∑§⁄U‹ ◊¥ ∑§≈˜≈ÍUflÀ‹◊ __________ ¬˝∑§Ê⁄U ∑§ „Ê≈U‹ ∑§ ©ŒÊ„⁄UáÊ „Ò¥–


8.    What is the difference between Twin Room and Double Room ?

      ≈˜ÁflŸ M§◊ •ÊÒ⁄U «U ’‹ M§◊ ◊¥ ÄÿÊ •¥Ã⁄U „Ò?


9.    What are OTAs ? Name any two OTAs.

      •Ê ≈UË ∞ (OTAs) ÄÿÊ „Ò¥? Á∑§ã„Ë¥ ŒÊ •Ê ≈UË ∞ ∑§ ŸÊ◊ ’ÃÊß∞–


10.   What is meant by GIT ?

      ¡Ë •Ê߸ ≈UË ‚ ÄÿÊ •Á÷¬˝à „Ò?


11.   What is meant by “Span of Control” in an Organisation ?

      Á∑§‚Ë ‚¥ª∆UŸ ◊¥ ““ÁŸÿ¥òÊáÊ ∑§Ë ‚Ë◊Ê”” ∑§Ê ÄÿÊ •Õ¸ „Ò?


12.   The event organisers have to obtain a PPL license for an event. This License allows the organisers
      to :

      (1)    Play recorded music in public

      (2)    Serve alcohol at music event

      (3)    Use loudspeakers

      (4)    Use pyrotechnics

      ∑§Êÿ¸∑˝§◊ •ÊÿÊ¡∑§Ê¥ ∑§Ê Á∑§‚Ë ∑§Êÿ¸∑˝§◊ ∑§ Á‹∞ ¬Ë¬Ë∞‹ •ŸÈôÊʬòÊ ¬˝Êåà ∑§⁄UŸÊ „ÊÃÊ „Ò– ß‚ ‹Êß‚¥‚ ‚ •ÊÿÊ¡∑§Ê¥ ∑§Ê
      ÁŸêŸÁ‹Áπà ∑§Ë •ŸÈ◊Áà ŒË ¡ÊÃË „Ò —
      (1)    Á⁄U∑§ÊÚ«¸U Á∑§ÿÊ ªÿÊ ‚¥ªËà ‚Êfl¸¡ÁŸ∑§ M§¬ ‚ ’¡ÊŸÊ
      (2)    ‚¥ªËà ∑§Êÿ¸∑˝§◊ ◊¥ ‡Ê⁄UÊ’ ¬⁄UÊ‚ŸÊ
      (3)    ‹Ê©«US¬Ë∑§⁄UÊ¥ ∑§Ê ©¬ÿÊª
      (4)    ¬Ê߸⁄UÊ≈U∑§ŸËÄ‚ (pyrotechnics) ∑§Ê ©¬ÿÊª

RAS-1124 / ATS                                                  2                        TOURISM MANAGEMENT

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13.   __________ is India’s first planned ecotourism destination.
      (1)    Kumarakom in Kerala
      (2)    Thenmala in Kerala
      (3)    Nanda Devi National Park in Uttarakhand
      (4)    Sunderbans National Park in West Bengal

      __________ ÷Ê⁄Uà ∑§Ê ¬„‹Ê ÁŸÿÊÁ¡Ã ¬ÊÁ⁄U-¬ÿ¸≈UŸ ª¥Ã√ÿ SÕ‹ „Ò–

      (1)    ∑§⁄U‹ ◊¥ ∑ȧ◊Ê⁄U∑§Ê◊
      (2)    ∑§⁄U‹ ◊¥ ÕŸ◊Ê‹Ê
      (3)    ©ûÊ⁄UÊπ¥«U ◊¥ Ÿ¥ŒÊ ŒflË ⁄UÊc≈˛U Ëÿ ©lÊŸ
      (4)    ¬Á‡ø◊ ’¥ªÊ‹ ◊¥ ‚¥ÈŒ⁄U’Ÿ ⁄UÊc≈˛U Ëÿ ©lÊŸ

14.   What is the Indian Knowledge System ?

      ÷Ê⁄UÃËÿ ôÊÊŸ ¬˝áÊÊ‹Ë ÄÿÊ „Ò?

15.   What is meant by Carrying Capacity in Tourism ?

      ¬ÿ¸≈UŸ ◊¥ fl„Ÿ ˇÊ◊ÃÊ (Carrying Capacity) ∑§Ê ÄÿÊ ÃÊà¬ÿ¸ „Ò?


                                                        Part ‘B’ / π¥«U “’”

Part ‘B’ has 25 questions. Out of which any 20 questions are to be answered. Each question carries
5 marks. The question may be answered in maximum 30 words.

π¥«U “’” ◊¥ 25 ¬˝‡Ÿ „Ò¥, Á¡Ÿ◊¥ ‚ Á∑§ã„Ë¥ 20 ¬˝‡ŸÊ¥ ∑§ ©ûÊ⁄U ŒŸ „Ò¥– ¬˝àÿ∑§ ¬˝‡Ÿ 5 •¥∑§ ∑§Ê „Ò– ¬˝‡Ÿ ∑§Ê ©ûÊ⁄U •Áœ∑§Ã◊
30 ‡ÊéŒÊ¥ ◊¥ ÁŒÿÊ ¡Ê ‚∑§ÃÊ „Ò–

16.   Define Tourist and Excursionist. Why is it important to classify visitors under tourist and excursionist ?

      ¬ÿ¸≈U∑§ ∞fl¥ ÷˝◊áÊ∑§Ãʸ ∑§Ê ¬Á⁄U÷ÊÁ·Ã ∑§⁄¥U– •Êª¥ÃÈ∑§Ê¥ ∑§Ê ¬ÿ¸≈U∑§ •ÊÒ⁄U ÷˝◊áÊ∑§Ãʸ ∑§ M§¬ ◊¥ flªË¸∑Χà ∑§⁄UŸÊ ÄÿÊ¥ ◊„àfl¬Íáʸ „Ò?

17.   What is the “Swadesh Darshan Scheme” of Ministry of Tourism, Govt. of India ?

      ÷Ê⁄Uà ‚⁄U∑§Ê⁄U ∑§ ¬ÿ¸≈UŸ ◊¥òÊÊ‹ÿ ∑§Ë ““SflŒ‡Ê Œ‡Ê¸Ÿ ÿÊ¡ŸÊ”” ÄÿÊ „Ò?

18.   What is the impact of the Industrial Revolution in the evolution of Tourism ?

      ¬ÿ¸≈UŸ ∑§ ©Œ˜Áfl∑§Ê‚ ◊¥ •ÊÒlÊÁª∑§ ∑˝§Ê¥Áà ∑§Ê ÄÿÊ ¬˝÷Êfl ⁄U„Ê „Ò?

RAS-1124 / ATS                                                      3                              TOURISM MANAGEMENT

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19.   What is the significance of Bodhgaya ?
      ’ÊœªÿÊ ∑§Ê ÄÿÊ ◊„àfl „Ò?

20.   What is meant by Intangible Cultural Heritage ? Name any two Indian Heritage mentioned in the
      UNESCO list of Intangible Cultural Heritage.
      •◊Íø (Intangible) ‚Ê¥S∑ΧÁÃ∑§ Áfl⁄UÊ‚Ã ∑§Ê ÄÿÊ ÃÊà¬ÿ¸ „Ò? ÿÍŸS∑§Ê ∑§Ë •◊Íø (Intangible) ‚Ê¥S∑ΧÁÃ∑§ Áfl⁄UÊ‚Ã ∑§Ë
      ‚ÍøË ◊¥ ©ÁÀ‹Áπà Á∑§ã„Ë¥ ŒÊU ÷Ê⁄UÃËÿ Áfl⁄UÊ‚ÃÊ¥ ∑§ ŸÊ◊ ’ÃÊß∞–

21.   What are the differences between Steppes and Prairies grassland ?
      S≈U¬Ë$¡ •ÊÒ⁄U ¬˝ÿ⁄UË ÉÊÊ‚ ∑§ ◊Ҍʟ ∑§ ’Ëø ÄÿÊ •¥Ã⁄U „Ò¥?

22.   What are the key differences between scheduled airlines and low-cost carriers ?
      ‡Ê«KÍÀ«U ∞ÿ⁄U‹ÊߟÊ¥ •ÊÒ⁄U ãÿÍŸ ‹ÊªÃ (‹Ê-∑§ÊÚS≈U) ∑Ò§Á⁄Uÿ‚¸ ∑§ ’Ëø ◊ÈÅÿ •¥Ã⁄U ÄÿÊ „Ò¥?

23.   What makes luxury trains different from other passenger trains ? Name any two Luxury trains of
      India.
      ‹Ç¡⁄UË ≈˛UŸ •ãÿ ‚flÊ⁄UË ⁄U‹ªÊÁ«∏ÿÊ¥ ‚ Á∑§‚ ¬˝∑§Ê⁄U Á÷㟠„Ò? ÷Ê⁄Uà ∑§Ë Á∑§ã„Ë¥ ŒÊ ‹Ç¡⁄UË ≈˛UŸÊ¥ ∑§ ŸÊ◊ ’ÃÊß∞–

24.   What is the Indrail Pass and how does it benefit tourists ?
      ߥ«U⁄U‹ ¬Ê‚ ÄÿÊ „Ò •ÊÒ⁄U ÿ„ ¬ÿ¸≈U∑§Ê¥ ∑§Ê ∑Ò§‚ ‹Ê÷ÊÁãflà ∑§⁄UÃÊ „Ò?

25.   What are the different types of Meal Plans ?
      ÁflÁ÷㟠¬˝∑§Ê⁄U ∑§ ◊Ë‹ å‹ÊŸ (Meal Plan) ÄÿÊ „Ò¥?

26.   Which services are commonly known as the Uniformed Services in a hotel ?
      Á∑§‚Ë „Ê≈U‹ ◊¥ ∑§ÊÒŸ ‚Ë ‚flÊ•Ê¥ ∑§Ê •Ê◊ÃÊÒ⁄U ¬⁄U flŒË¸œÊ⁄UË ‚flÊ•Ê¥ ∑§ M§¬ ◊¥ ¡ÊŸÊ ¡ÊÃÊ „Ò?

27.   Which eco-friendly practices are required to be followed by hotels applying for the star category
      classification ?
      S≈UÊ⁄U üÊáÊË flªË¸∑§⁄UáÊ ∑§ Á‹∞ •ÊflŒŸ ∑§⁄UŸ flÊ‹ „Ê≈U‹Ê¥ ∑§Ê ∑§ÊÒŸ ‚Ë ¬ÿʸfl⁄UáÊ-•ŸÈ∑ͧ‹ ¬˝ÕÊ•Ê¥ ∑§Ê ¬Ê‹Ÿ ∑§⁄UŸÊ
      •Êfl‡ÿ∑§ „Ò?

28.   How has information technology impacted tourism business ?
      ‚ÍøŸÊ ¬˝ÊÒlÊÁª∑§Ë ∑§Ê ¬ÿ¸≈UŸ √ÿfl‚Êÿ ¬⁄U ÄÿÊ ¬˝÷Êfl ¬«∏Ê „Ò?

RAS-1124 / ATS                                                       4                         TOURISM MANAGEMENT

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29.   What are the key factors that affect itinerary preparation ?
      ÿÊòÊÊ ∑§Êÿ¸∑˝§◊ (Itinerary) ∑§Ë ÃÒÿÊ⁄UË ∑§Ê ¬˝÷ÊÁflà ∑§⁄UŸ flÊ‹ ¬˝◊Èπ ∑§Ê⁄U∑§ ÄÿÊ „Ò¥?

30.   Differentiate between Wholesale and Retail Travel Agent in Tourism.
      ¬ÿ¸≈UŸ ◊¥ ÕÊ∑§ (Wholesale) •ÊÒ⁄U πÈŒ⁄UÊ (Retail) ≈˛ÒUfl‹ ∞¡ã≈U ∑§ ’Ëø •¥Ã⁄U ’ÃÊ∞¥–

31.   Explain the importance of distribution channels in tourism.
      ¬ÿ¸≈UŸ ◊¥ ÁflÃ⁄UáÊ øÒŸ‹Ê¥ ∑§ ◊„àfl ∑§Ë √ÿÊÅÿÊ ∑§ËÁ¡∞–

32.   What is the relevance of USP in tourism marketing ?
      ¬ÿ¸≈UŸ Áfl¬áÊŸ ◊¥ ÿÍ∞‚¬Ë (USP)U ∑§Ë ÄÿÊ ¬˝Ê‚¥Áª∑§ÃÊ „Ò? U

33.   What are the different Levels of Product ?
      ©à¬ÊŒ ∑§ ÁflÁ÷㟠SÃ⁄U ∑§ÊÒŸ ‚ „Ò¥?

34.   What is meant by ‘Zero Based Budgeting’ ?
      “‡ÊÍãÿ •ÊœÊÁ⁄Uà ’¡≈U” ‚ ÄÿÊ •Á÷¬˝à „Ò?

35.   Write the benefits of hosting a major event at a destination.
      Á∑§‚Ë ª¥Ã√ÿ SÕ‹ ¬⁄U ∞∑§ ¬˝◊Èπ ∑§Êÿ¸∑˝§◊ •ÊÿÊÁ¡Ã ∑§⁄UŸ ∑§ ‹Ê÷ Á‹Áπ∞–

36.   Define Food Tourism. Which activities constitute food tourism ?
      πÊl ¬ÿ¸≈UŸ ∑§Ê ¬Á⁄U÷ÊÁ·Ã ∑§⁄¥U– ∑§ÊÒŸ ‚Ë ªÁÃÁflÁœÿÊ° πÊl ¬ÿ¸≈UŸ ∑§Ê?

37.   Discuss the role of ICPB in promoting India as a MICE destination.
      ÷Ê⁄Uà ∑§Ê ∞◊•Ê߸‚Ë߸ (MICE) ª¥Ã√ÿ ∑§ M§¬ ◊¥ ’…∏ÊflÊ ŒŸ ◊¥ •Ê߸‚Ë¬Ë’Ë (ICPB) ∑§Ë ÷ÍÁ◊∑§Ê ¬⁄U øøʸ ∑§⁄¥U–

38.   What are the factors fuelling the growth of event industry globally ?
      Áfl‡fl SÃ⁄U ¬⁄U ßfl¥≈U ©lÊª ∑§ Áfl∑§Ê‚ ∑§Ê ’…∏ÊflÊ ŒŸ flÊ‹ ∑§Ê⁄U∑§ ÄÿÊ „Ò¥?

39.   What is the role of NCVT (National Council for Vocational Training) for tourism skilling in India ?
      ÷Ê⁄Uà ◊¥ ¬ÿ¸≈UŸ ∑§Ê҇ʋ ∑§ Á‹∞ ⁄UÊc≈˛UËÿ √ÿÊfl‚ÊÁÿ∑§ ¬˝Á‡ÊˇÊáÊ ¬Á⁄U·Œ (NCVT) ∑§Ë ÄÿÊ ÷ÍÁ◊∑§Ê „Ò?

40.   What are SDGs ?
      ∞‚«UË¡Ë (SDGs)ÄÿÊ „Ò¥?

RAS-1124 / ATS                                                  5                            TOURISM MANAGEMENT

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                                                        Part ‘C’ / π¥«U “‚”

Part ‘C’ has 12 questions. Out of which any 10 questions are to be answered. Each question carries
10 marks. The question may be answered in maximum 100 words.

π¥«U “‚” ◊¥ 12 ¬˝‡Ÿ „Ò¥, Á¡Ÿ◊¥ ‚ Á∑§ã„Ë¥ 10 ¬˝‡ŸÊ¥ ∑§ ©ûÊ⁄U ŒŸ „Ò¥– ¬˝àÿ∑§ ¬˝‡Ÿ 10 •¥∑§ ∑§Ê „Ò– ¬˝‡Ÿ ∑§Ê ©ûÊ⁄U •Áœ∑§Ã◊
100 ‡ÊéŒÊ¥ ◊¥ ÁŒÿÊ ¡Ê ‚∑§ÃÊ „Ò–


41.    Discuss the role of Ministry of Tourism, Govt. of India in promoting and developing tourism in
       India.

       ÷Ê⁄Uà ◊¥ ¬ÿ¸≈UŸ ∑§Ê ’…∏ÊflÊ ŒŸ •ÊÒ⁄U ß‚ Áfl∑§Á‚à ∑§⁄UŸ ◊¥ ÷Ê⁄Uà ‚⁄U∑§Ê⁄U ∑§ ¬ÿ¸≈UŸ ◊¥òÊÊ‹ÿ ∑§Ë ÷ÍÁ◊∑§Ê ¬⁄U øøʸ ∑§⁄¥U–


42.    Classify Tourism Products with examples.

       ¬ÿ¸≈UŸ ©à¬ÊŒÊ¥ ∑§Ê ©ŒÊ„⁄UáÊ ‚Á„à flªË¸∑Χà ∑§⁄¥U–


43.    What is the role of fairs in the promotion of Tourism ? Explain with the help of any two examples.

       ¬ÿ¸≈UŸ ∑§Ê ’…∏ÊflÊ ŒŸ ◊¥ ◊‹ ∑§Ë ÄÿÊ ÷ÍÁ◊∑§Ê „Ò? Á∑§ã„Ë¥ ŒÊ ©ŒÊ„⁄UáÊÊ¥ ∑§Ë ‚„ÊÿÃÊ ‚ √ÿÊÅÿÊ ∑§⁄¥U–


44.    Discuss the various modes of road transport available in India.

       ÷Ê⁄Uà ◊¥ ©¬‹éœ ‚«∏∑§ ¬Á⁄Ufl„Ÿ ∑§ ÁflÁ÷㟠‚ÊœŸÊ¥ ∑§Ë øøʸ ∑§ËÁ¡∞–


45.    Explain the check-in procedure of a foreign guest in a hotel.

       Á∑§‚Ë „Ê≈U‹ ◊¥ ÁflŒ‡ÊË •ÁÃÁÕ ∑§Ë ø∑§-ߟ ¬˝Á∑˝§ÿÊ ∑§Ë √ÿÊÅÿÊ ∑§⁄¥U–


46.    Discuss the roles and responsibilities of travel agents in contemporary times.

       ‚◊∑§Ê‹ËŸ ‚◊ÿ ◊¥ ≈˛ÒUfl‹ ∞¡¥≈UÊ¥ ∑§Ë ÷ÍÁ◊∑§Ê•Ê¥ •ÊÒ⁄U ©Ÿ∑§ ©ûÊ⁄UŒÊÁÿàflÊ¥ ∑§Ë ÁflfløŸÊ ∑§ËÁ¡∞–


47.    Explain with examples, how the aviation sector is adapting to become more environmentally
       sustainable ?

       ©ŒÊ„⁄UáÊ ‚Á„à √ÿÊÅÿÊ ∑§⁄¥U Á∑§ Áfl◊ÊŸŸ ˇÊòÊ ¬ÿʸfl⁄UáÊ ∑§Ë ŒÎÁc≈ ‚ •Áœ∑§ Á≈U∑§Ê™§ ’ŸŸ ∑§ Á‹∞ Á∑§‚ ¬˝∑§Ê⁄U •ŸÈ∑ͧ‹Ÿ ∑§⁄U
       ⁄U„Ê „Ò?U

RAS-1124 / ATS                                                     6                            TOURISM MANAGEMENT

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48.   What is recruitment ? Briefly discuss the sources of recruitment.

      ÷Ã˸ ÄÿÊ „Ò? ÷Ã˸ (Á⁄U∑˝Í§≈U◊¥≈U) ∑§ dÊÃÊ¥ ∑§Ë ‚¥ÁˇÊåà ◊¥ øøʸ ∑§⁄¥U –


49.   What factors should be considered in choosing a venue for a conference ?

      Á∑§‚Ë ‚ê◊‹Ÿ ∑§ Á‹∞ SÕ‹ ∑§ øÿŸ ◊¥ Á∑§Ÿ ∑§Ê⁄U∑§Ê¥ ¬⁄U ÁfløÊ⁄U Á∑§ÿÊ ¡ÊŸÊ øÊÁ„∞?


50.   “Special Interest Tourism is considered an alternative to mass tourism.” Explain this statement
      with suitable examples.

      ““Áfl‡Ê· •Á÷M§Áø ¬ÿ¸≈UŸ ∑§Ê ‚Ê◊ÍÁ„∑§ ¬ÿ¸≈UŸ ∑§Ê Áfl∑§À¬ ◊ÊŸÊ ¡ÊÃÊ „Ò–”” ©¬ÿÈÄà ©ŒÊ„⁄UáÊÊ¥ ∑§ ‚ÊÕ ß‚ ∑§ÕŸ ∑§Ë √ÿÊÅÿÊ
      ∑§ËÁ¡∞–


51.   Discuss the salient features of National Education Policy 2020 and its implication for tourism
      education.

      ⁄UÊc≈˛UËÿ Á‡ÊˇÊÊ ŸËÁà 2020 ∑§Ë ◊ÈÅÿ Áfl‡Ê·ÃÊ•Ê¥ •ÊÒ⁄U ¬ÿ¸≈UŸ Á‡ÊˇÊÊ ∑§ Á‹∞ ß‚∑§ ÁŸÁ„ÃÊÕ¸ ¬⁄U øøʸ ∑§⁄U¥–


52.   What are the benefits to community in getting involved in promoting sustainable tourism
      development ?

      ‚ÃØ ¬ÿ¸≈UŸ Áfl∑§Ê‚ ∑§Ê ’…∏ÊflÊ ŒŸ ◊¥ ‡ÊÊÁ◊‹ „ÊŸ ‚ ‚◊ÈŒÊÿ ∑§Ê ÄÿÊ ‹Ê÷ „Ò¥?


                                                           Part ‘D’ / π¥«U “Œ”

Part ‘D’ has 5 questions. Out of which any 3 questions are to be answered. Each question carries
30 marks. The question may be answered in maximum 300 words.

π¥«U “Œ” ◊¥ 5 ¬˝‡Ÿ „Ò¥, Á¡Ÿ◊¥ ‚ Á∑§ã„Ë¥ 3 ¬˝‡ŸÊ¥ ∑§ ©ûÊ⁄U ŒŸ „Ò¥– ¬˝àÿ∑§ ¬˝‡Ÿ 30 •¥∑§ ∑§Ê „Ò– ¬˝‡Ÿ ∑§Ê ©ûÊ⁄U •Áœ∑§Ã◊
300 ‡ÊéŒÊ¥ ◊¥ ÁŒÿÊ ¡Ê ‚∑§ÃÊ „Ò–


53.   Enumerate the salient features of the Himalayan Ranges of India. Also describe the scope of
      developing tourism in the Himalayan ranges and its possible impacts.

      ÷Ê⁄Uà ∑§Ë Á„◊Ê‹ÿ ¬fl¸Ã◊Ê‹Ê ∑§Ë ¬˝◊Èπ Áfl‡Ê·ÃÊ•Ê¥ ∑§Ê ©À‹π ∑§ËÁ¡∞– Á„◊Ê‹ÿ ¬fl¸Ã◊Ê‹Ê ◊¥ ¬ÿ¸≈UŸ ∑§ Áfl∑§Ê‚ ∑§Ë
      ‚¥÷ÊflŸÊ•Ê¥ •ÊÒ⁄U ß‚∑§ ‚¥÷ÊÁflà ¬˝÷ÊflÊ¥ ∑§Ê ÷Ë fláʸŸ ∑§⁄¥U–


54.   Describe the emerging trends and technological advancements in the transportation sector.
      ¬Á⁄Ufl„Ÿ ˇÊòÊ ◊¥ ©÷⁄UÃ L§¤ÊÊŸÊ¥ •ÊÒ⁄U ¬˝ÊÒlÊÁª∑§Ëÿ ¬˝ªÁà ∑§Ê fláʸŸ ∑§⁄¥U–

RAS-1124 / ATS                                                          7                            TOURISM MANAGEMENT

M     A    S     T    E    R          C    O     P    Y

55.   What are the different types of guest complaints received in a hotel ? Explain the importance and
      process of handling guest complaints in a hotel.

      „Ê≈U‹ ◊¥ •ÁÃÁÕ ∑§Ë Á‡Ê∑§ÊÿÃÊ¥ ∑§ ÁflÁ÷㟠¬˝∑§Ê⁄U ÄÿÊ „Ò¥? „Ê≈U‹ ◊¥ •ÁÃÁÕ ∑§Ë Á‡Ê∑§ÊÿÃÊ¥ ∑§ ÁŸflÊ⁄UáÊ ∑§ ◊„àfl •ÊÒ⁄U ¬˝Á∑˝§ÿÊ
      ∑§ ’Ê⁄U ◊¥ √ÿÊÅÿÊ ∑§⁄¥U–


56.   Explain the 7 Ps of Tourism Marketing with examples.

      ¬ÿ¸≈UŸ Áfl¬áÊŸ ∑§ 7 Ps ∑§Ë ©ŒÊ„⁄UáÊ ‚Á„à √ÿÊÅÿÊ ∑§⁄¥U–


57.   What is Event Planning ? Describe the key steps involved in the event planning process.

      ßfl¥≈U ÿÊ¡ŸÊ ÁŸ◊ʸáÊ ÄÿÊ „Ò? ßfl¥≈U ÁŸÿÊ¡Ÿ ¬˝Á∑˝§ÿÊ ◊¥ ‡ÊÊÁ◊‹ ◊ÈÅÿ ø⁄UáÊÊ¥ ∑§Ê fláʸŸ ∑§⁄¥U–




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RAS-1124 / ATS                                                     8                            TOURISM MANAGEMENT