Library Management Questions and Answers

Q: Theory of motivation is considered as basic factor in all work related studies on motivation, has been proposed by .........

The theory was proposed by Maslow.Abraham Maslow's hierarchy of needs (1943), from physiological and safety needs up to belonging, esteem and self-actualisation, is treated as the starting point of most later work on motivation at work.Herzberg's two-factor theory, McGregor's Theory X and Theory Y, and the fusion process of Bakke and Argyris all came later and built on or responded to Maslow's ideas.

Q: External causes of deterioration of library materials are :

The external causes are Light, Temperature and Humidity.Library materials deteriorate from internal causes, such as acidic paper, unstable ink and the materials of the binding, and from external, environmental causes: light (especially ultraviolet), high or fluctuating temperature and humidity, along with dust, pollution, insects and mould.Ink and leather are part of the materials themselves, so they are internal causes, and photographs and films are types of material, not causes.

Q: Based on experience Henry Fayol listed the principles :(i) Division of Labour(ii) Unity of command(iii) Library Science is an experimental science(iv) No Library is an IslandCodes :

The answer is Both (i) and (ii) are correct.Division of labour and unity of command are two of Henri Fayol's fourteen principles of management, drawn from his experience as a mining executive.'Library science is an experimental science' and 'no library is an island' are not Fayol's principles; they come from library science writing (the second is the usual slogan for resource sharing).

Q: Resistance is inevitable response to any major changes because of ..........(i) Lack of understanding(ii) Fear of unknown and failure(iii) Lack of competency(iv) Over confidenceCodes :

The answer is (i), (ii) and (iii) are correct.People resist major change mainly because they do not understand why it is needed, because they fear the unknown and the possibility of failing, and because they worry they lack the skills the new situation demands.Over-confidence is not a usual cause of resistance; if anything it makes people too ready to accept change. So every code containing (iv) is wrong.

Q: Items of furniture and equipment in a library include :(i) Book racks(ii) Periodical display racks(iii) Microform(iv) ComputerCodes :

The answer is (i), (ii) and (iv) are correct.Book racks and periodical display racks are library furniture, and computers are library equipment.Microforms (microfilm and microfiche) are a type of library material, a document format, not furniture or equipment; a microform reader would be equipment. So the codes with (iii) are wrong.

Q: Match the following :List IList II(a) Broadcasting(i) Market segmentation(b) Mass media(ii) Library website(c) Product promotion(iii) Journals(d) Demography(iv) Radio and TelevisionCodes :

The correct matching is (a)-(iv), (b)-(iii), (c)-(ii), (d)-(i).In library marketing, broadcasting means radio and television; mass media here means printed media such as journals; a library website is a channel of product promotion; and demography is a basis for market segmentation, dividing users by age, occupation and similar traits.Code (D) swaps broadcasting and mass media, and the others pair demography with the wrong item.

Q: Arrange the following product development stages in logical order :(i) Product development(ii) Product testing(iii) Search for ideas(iv) Product launchingCodes :

The logical order is (iii) (i) (ii) (iv).A new product, including a new library service, starts with the search for ideas, then the product is developed, then tested with users, and finally launched.The other codes start with development or launching, before there is an idea to develop, or test after launching.

Q: Assertion (A) : The circulation desk staff play critical role in a library.Reason (R) : Circulation staff build image of the library.Codes :

The answer is Both (A) and (R) are true.The circulation desk is where most users meet the library: staff there lend and receive materials, handle reservations, fines and memberships, and answer basic questions, so they play a critical role in daily service.Because they are the library's front line, their courtesy and efficiency shape how users see the whole library, so they do build its image. Both statements are true.

Q: Number of management principles given by Henry Fayol are .........

Henri Fayol gave 14 principles of management.In Administration Industrielle et Generale (1916), Fayol listed fourteen principles, including division of work, authority, discipline, unity of command, unity of direction, scalar chain, order, equity and esprit de corps.12, 16 and 10 are not the number of Fayol's principles.

Q: Which is not the part of marketing mix ?

The item not in the marketing mix is Product reduction.The marketing mix, the four Ps, consists of product (including its design), price, place (distribution) and promotion.Product design, distribution and pricing correspond to three of the four Ps; 'product reduction' is not an element of the mix.

41.

Theory of motivation is considered as basic factor in all work related studies on motivation, has been proposed by .........

A.Herzberg
B.Maslow
C.Bakke and Argyris
D.Douglas McGregor

Exam Year(s)

MH SET - 2024, SET Exam - 2024,

Answer: B

The theory was proposed by Maslow.

Abraham Maslow's hierarchy of needs (1943), from physiological and safety needs up to belonging, esteem and self-actualisation, is treated as the starting point of most later work on motivation at work.

Herzberg's two-factor theory, McGregor's Theory X and Theory Y, and the fusion process of Bakke and Argyris all came later and built on or responded to Maslow's ideas.

Discuss in Forum

42.

External causes of deterioration of library materials are :

A.Light, Temperature and Humidity
B.Ink
C.Leather
D.Photographs and Films

Exam Year(s)

MH SET - 2024, SET Exam - 2024,

Answer: A

The external causes are Light, Temperature and Humidity.

Library materials deteriorate from internal causes, such as acidic paper, unstable ink and the materials of the binding, and from external, environmental causes: light (especially ultraviolet), high or fluctuating temperature and humidity, along with dust, pollution, insects and mould.

Ink and leather are part of the materials themselves, so they are internal causes, and photographs and films are types of material, not causes.

Discuss in Forum

43.

Based on experience Henry Fayol listed the principles :

(i) Division of Labour
(ii) Unity of command
(iii) Library Science is an experimental science
(iv) No Library is an Island

Codes :

A.Both (i) and (ii) are correct
B.Both (i) and (iii) are correct
C.(i) and (iv) are correct
D.(ii) and (iii) are correct

Exam Year(s)

MH SET - 2024, SET Exam - 2024,

Answer: A

The answer is Both (i) and (ii) are correct.

Division of labour and unity of command are two of Henri Fayol's fourteen principles of management, drawn from his experience as a mining executive.

'Library science is an experimental science' and 'no library is an island' are not Fayol's principles; they come from library science writing (the second is the usual slogan for resource sharing).

Discuss in Forum

44.

Resistance is inevitable response to any major changes because of ..........

(i) Lack of understanding
(ii) Fear of unknown and failure
(iii) Lack of competency
(iv) Over confidence

Codes :

A.(i), (ii) and (iii) are correct
B.(i), (ii) and (iv) are correct
C.(i), (iii) and (iv) are correct
D.(ii), (iii) and (iv) are correct

Exam Year(s)

MH SET - 2024, SET Exam - 2024,

Answer: A

The answer is (i), (ii) and (iii) are correct.

People resist major change mainly because they do not understand why it is needed, because they fear the unknown and the possibility of failing, and because they worry they lack the skills the new situation demands.

Over-confidence is not a usual cause of resistance; if anything it makes people too ready to accept change. So every code containing (iv) is wrong.

Discuss in Forum

45.

Items of furniture and equipment in a library include :

(i) Book racks
(ii) Periodical display racks
(iii) Microform
(iv) Computer

Codes :

A.(i), (ii) and (iii) are correct
B.(ii), (iii) and (iv) are correct
C.(i), (ii) and (iv) are correct
D.(i), (iii) and (iv) are correct

Exam Year(s)

MH SET - 2024, SET Exam - 2024,

Answer: C

The answer is (i), (ii) and (iv) are correct.

Book racks and periodical display racks are library furniture, and computers are library equipment.

Microforms (microfilm and microfiche) are a type of library material, a document format, not furniture or equipment; a microform reader would be equipment. So the codes with (iii) are wrong.

Discuss in Forum

46.

Match the following :

List I	List II
(a) Broadcasting	(i) Market segmentation
(b) Mass media	(ii) Library website
(c) Product promotion	(iii) Journals
(d) Demography	(iv) Radio and Television

Codes :

A.(a)-(iv), (b)-(iii), (c)-(ii), (d)-(i)
B.(a)-(i), (b)-(ii), (c)-(iii), (d)-(iv)
C.(a)-(ii), (b)-(i), (c)-(iv), (d)-(iii)
D.(a)-(iii), (b)-(iv), (c)-(ii), (d)-(i)

Exam Year(s)

MH SET - 2024, SET Exam - 2024,

Answer: A

The correct matching is (a)-(iv), (b)-(iii), (c)-(ii), (d)-(i).

In library marketing, broadcasting means radio and television; mass media here means printed media such as journals; a library website is a channel of product promotion; and demography is a basis for market segmentation, dividing users by age, occupation and similar traits.

Code (D) swaps broadcasting and mass media, and the others pair demography with the wrong item.

Discuss in Forum

47.

Arrange the following product development stages in logical order :

(i) Product development
(ii) Product testing
(iii) Search for ideas
(iv) Product launching

Codes :

A.(i) (ii) (iii) (iv)
B.(iii) (i) (ii) (iv)
C.(iv) (iii) (ii) (i)
D.(iv) (ii) (iii) (i)

Exam Year(s)

MH SET - 2024, SET Exam - 2024,

Answer: B

The logical order is (iii) (i) (ii) (iv).

A new product, including a new library service, starts with the search for ideas, then the product is developed, then tested with users, and finally launched.

The other codes start with development or launching, before there is an idea to develop, or test after launching.

Discuss in Forum

48.

Assertion (A) : The circulation desk staff play critical role in a library.
Reason (R) : Circulation staff build image of the library.

Codes :

A.(A) is true but (R) is false
B.(A) is false but (R) is true
C.Both (A) and (R) are false
D.Both (A) and (R) are true

Exam Year(s)

MH SET - 2024, SET Exam - 2024,

Answer: D

The answer is Both (A) and (R) are true.

The circulation desk is where most users meet the library: staff there lend and receive materials, handle reservations, fines and memberships, and answer basic questions, so they play a critical role in daily service.

Because they are the library's front line, their courtesy and efficiency shape how users see the whole library, so they do build its image. Both statements are true.

Discuss in Forum

49.

Number of management principles given by Henry Fayol are .........

A.12
B.14
C.16
D.10

Exam Year(s)

MH SET - 2024, SET Exam - 2024,

Answer: B

Henri Fayol gave 14 principles of management.

In Administration Industrielle et Generale (1916), Fayol listed fourteen principles, including division of work, authority, discipline, unity of command, unity of direction, scalar chain, order, equity and esprit de corps.

12, 16 and 10 are not the number of Fayol's principles.

Discuss in Forum

50.

Which is not the part of marketing mix ?

A.Product Design
B.Product Distribution
C.Product reduction
D.Product pricing

Exam Year(s)

MH SET - 2024, SET Exam - 2024,

Answer: C

The item not in the marketing mix is Product reduction.

The marketing mix, the four Ps, consists of product (including its design), price, place (distribution) and promotion.

Product design, distribution and pricing correspond to three of the four Ps; 'product reduction' is not an element of the mix.

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