Library Management Questions and Answers

Q: Work study, standardised tools, selecting and training of workers are the contributions of

The contributions named are those of F.W. Taylor.Frederick Winslow Taylor, the father of scientific management, introduced work study (time and motion study), standard tools and methods, and the careful selection and training of workers.Louis Brandeis, a lawyer, gave the name scientific management its public currency, Henri Fayol is known for the fourteen principles of administration and the five functions of management, and Lyndall Urwick is known for his work on the principles of organisation. They did not give these contributions.

Q: The process of planning, allocating, organizing and evaluating library tasks and activities within the framework of major objectives, mission and policy refers to

The process described is the functional approach.The functional approach organises the library's tasks and activities by function, planning, allocating, organising and evaluating them within the objectives, mission and policy of the library.Functional control and functional authority are management terms for who directs work, and functional classification means grouping the departments by their function, so they do not describe planning, allocating, organising and evaluating tasks as a whole.

Q: Match the following :List - IList - IIa. Statistical Quality/ Process Control (SQC/SPC)i. Identify the intensity of each problem in the production processb. Check Sheetsii. Selected variables checkedc. Pareto Chartiii. Identify the relationship between problems and causesd. Fish Bone Diagramiv. Record variables in the production processCodes : a b c d

The correct matching is ii iv i iii.Statistical quality control checks selected variables, check sheets record variables in the production process, a Pareto chart shows the intensity of each problem, and a fishbone diagram shows the relation between problems and their causes.The other codes pair the fishbone with the intensity of problems or the check sheet with relationships, which are the jobs of the Pareto chart and the fishbone respectively.

101.

Match the following :

List - I	List - II
a. Douglas McGregor	i. Scientific Management School
b. Abraham Maslow	ii. Theory of Authority Structure
c. F.W. Taylor	iii. Self Actualisation Needs
d. Max Weber	iv. Theory X and Theory Y

Codes : a b c d

A.iv iii i ii
B.ii iii i iv
C.iii iv ii i
D.i iv ii iii

Exam Year(s)

UGC NET - 2013,

Answer: A

The correct pairing is a-iv, b-iii, c-i, d-ii, the first option. Douglas McGregor proposed Theory X and Theory Y; Abraham Maslow described self-actualisation needs at the top of his hierarchy; F.W. Taylor founded the scientific management school; Max Weber developed the theory of authority structure (bureaucracy).

Options B, C and D each mismatch at least one thinker, such as giving Taylor the authority structure theory or giving Maslow Theory X and Theory Y.

Discuss in Forum

102.

Work study, standardised tools, selecting and training of workers are the contributions of

A.Louis Brndeis
B.F.W. Taylor
C.Henry Fayol
D.Lyndall Urwick

Exam Year(s)

UGC NET - 2013,

Answer: B

The contributions named are those of F.W. Taylor.

Frederick Winslow Taylor, the father of scientific management, introduced work study (time and motion study), standard tools and methods, and the careful selection and training of workers.

Louis Brandeis, a lawyer, gave the name scientific management its public currency, Henri Fayol is known for the fourteen principles of administration and the five functions of management, and Lyndall Urwick is known for his work on the principles of organisation. They did not give these contributions.

Discuss in Forum

103.

The process of planning, allocating, organizing and evaluating library tasks and activities within the framework of major objectives, mission and policy refers to

A.Functional control
B.Functional Classification
C.Functional Approach
D.Functional Authority

Exam Year(s)

UGC NET - 2013,

Answer: C

The process described is the functional approach.

The functional approach organises the library's tasks and activities by function, planning, allocating, organising and evaluating them within the objectives, mission and policy of the library.

Functional control and functional authority are management terms for who directs work, and functional classification means grouping the departments by their function, so they do not describe planning, allocating, organising and evaluating tasks as a whole.

Discuss in Forum

104.

When a librarian has to show the rationale for the purchase of more eresources, which of the following/s will help to support his/her stand ?

(i) Collection development policy
(ii) Indent from users
(iii) Book selection tools
(iv) All the above
Codes :

A.(i) and (ii) are correct.
B.(i) and (iii) are correct.
C.(ii) and (iii) are correct.
D.(iv) is correct.

Exam Year(s)

UGC NET - 2013,

Answer: A

The statements that support a case for buying more e-resources are (i) and (ii).

A collection development policy states the library's goals and priorities, and the indents from users show the demand, so the librarian can use both to justify the purchase.

Book selection tools only help to choose titles, they do not show need, and so (iii) does not support the rationale. Since (iii) is out, (iv), all the above, is also wrong.

Discuss in Forum

105.

Match the following :

List - I	List - II
a. Statistical Quality/ Process Control (SQC/SPC)	i. Identify the intensity of each problem in the production process
b. Check Sheets	ii. Selected variables checked
c. Pareto Chart	iii. Identify the relationship between problems and causes
d. Fish Bone Diagram	iv. Record variables in the production process

Codes : a b c d

A.ii iv i iii
B.iv ii iii i
C.iii iv i ii
D.i ii iv iii

Exam Year(s)

UGC NET - 2013,

Answer: A

The correct matching is ii iv i iii.

Statistical quality control checks selected variables, check sheets record variables in the production process, a Pareto chart shows the intensity of each problem, and a fishbone diagram shows the relation between problems and their causes.

The other codes pair the fishbone with the intensity of problems or the check sheet with relationships, which are the jobs of the Pareto chart and the fishbone respectively.

Discuss in Forum

106.

Which of the following guides are used in maintenance section of the library ?

(i) Gangway guides
(ii) Shelf guides
(iii) Tier guides
(iv) User guides
Codes :

A.(i), (ii) and (iv) are correct.
B.(i), (ii) and (iii) are correct.
C.(ii), (iii) and (iv) are correct.
D.(i), (iii) and (iv) are correct.

Exam Year(s)

UGC NET - 2013,

Answer: B

The guides used in the maintenance section of a library are the gangway guides, shelf guides and tier guides, option (B), that is (i), (ii) and (iii). They help in the shelf arrangement and in finding books on the shelves. User guides (iv) are meant to instruct readers and are not a feature of the maintenance section, so options (A), (C) and (D), which include (iv), are incorrect. Gangway guides show the aisles, shelf guides show the shelves and tier guides show the rows of shelves, which are all aids to the layout and upkeep of the stacks.

Discuss in Forum

107.

Which of the following are 'TQM' tools ?

(i) Fishbone Diagram
(ii) Histogram
(iii) Pie Chart
(iv) Run Charts
Codes :

A.(i), (iii) and (iv) are correct.
B.(i), (ii), (iii) and (iv) are correct.
C.(ii), (iii) and (iv) are correct.
D.(i), (ii) and (iv) are correct.

Exam Year(s)

UGC NET - 2013,

Answer: D

The fishbone diagram, histogram, pie chart and run chart are all listed as TQM tools, option (B). The fishbone (cause and effect) diagram shows the causes of a problem, the histogram shows the frequency of values, the pie chart shows proportions and the run chart shows a measure over time. Options (A), (C) and (D) each leave out one of these four tools although the key takes all four as correct. Each of these four is a simple graphical or analytical tool used to find, show and control the causes of variation and defects in a process, which is the aim of TQM.

Discuss in Forum

108.

Match the following :

List - I	List - II
a. POSDCORB	i. Robert McNamara
b. TQM	ii. Peter Phyrr
c. ZBB	iii. Gulick F. Urwick
d. PPBS	iv. Edward Deming

Codes : a b c d

A.iv iii i ii
B.iii iv ii i
C.iii i ii iv
D.ii i iii iv

Exam Year(s)

UGC NET - 2013,

Answer: B

The matching is a-iii, b-iv, c-ii, d-i, option (B). POSDCORB is the list of management functions of Gulick and Urwick, TQM is associated with Edward Deming, zero base budgeting (ZBB) with Peter Phyrr, and the planning, programming and budgeting system (PPBS) with Robert McNamara. Option (A) gives POSDCORB to Deming and TQM to Gulick and Urwick. Option (C) gives TQM to McNamara, and option (D) gives POSDCORB to Phyrr, so they mismatch the first two pairs.

Discuss in Forum

109.

Match the following :

List - I	List - II
a. Scientific Management	i. Max Weber
b. System School	ii. Mary Follett
c. Human Behaviour School	iii. Henry Fayol
d. Classical School	iv. Louis Brandeis

Codes : a b c d

A.iv i ii iii
B.iv ii i iii
C.ii i iii iv
D.i iv ii iii

Exam Year(s)

UGC NET - 2013,

Answer: A

The matching is a-iv, b-i, c-ii, d-iii, option (A). The key gives scientific management to Louis Brandeis, who is credited with the term, the system school to Max Weber, the human behaviour school to Mary Follett, and the classical school to Henry Fayol. Options (B), (C) and (D) place Weber or Follett against the classical or scientific schools, which does not match the key. A reviewer may note that the system school and Weber pairing is the keyed one.

Discuss in Forum

110.

Match the following as per Ranganathan's Staff formula recommended for a university library :

List - I	List - II
a. Acquisition Section	i. 1 person for 1500 readers
b. Reference Section	ii. 1 person for 500 titles
c. Periodical Section	iii. 1 person for 6000 titles
d. Circulation Section	iv. 1 person for 50 readers

Codes : a b c d

A.i iv iii ii
B.iii iv ii i
C.iv i iii ii
D.ii iii i iv

Exam Year(s)

UGC NET - 2013,

Answer: B

The matching is a-iii, b-iv, c-ii, d-i, option (B). By Ranganathan's staff formula for a university library, the acquisition section needs one person for 6000 titles, the reference section one person for 50 readers, the periodical section one person for 500 titles, and the circulation section one person for 1500 readers. Option (A) gives acquisition the staffing for 1500 readers. Option (C) gives it the 50-reader norm, and option (D) the 500-title norm, so each of them mismatches the first item.

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