Arrange the following factors of TQM in the order of their implementation :
i. Development of Human Resource Management
ii. Standardisation of Work process
iii. Improvement in Internal Organisation Management
iv. Quality Management Procedures
Codes :
UGC NET - 2013,
Answer: D
The key gives the order of implementation of the TQM factors as the standardisation of the work process, the quality management procedures, improvement in internal organisation management and the development of human resource management. The code is ii, iv, iii, i.
The work process must be standardised first, and quality procedures then rest on it. The other codes begin with a later item or repeat an item, as the first code does.
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