Match the following :List IList II(a) William Katz(i) To provide the right book to right reader in right personal way.(b) Dr. S.R. Ranganathan(ii) Direct personal aid within the library to person in search of information for whatever purpose.(c) Grieg Aspnes(iii) Reference service is divided into two categories viz. Direct and Indirect.(d) Margaret Hutchins(iv) To supply its users with all information at lowest possible cost.

The key's matching is (a)-(iii), (b)-(i), (c)-(iv), (d)-(ii).William Katz, author of Introduction to Reference Work: reference service divided into direct and indirect service.S.R. Ranganathan: reference service as providing the right book to the right reader in the right personal way.Grieg Aspnes: supplying users with all information at the lowest possible cost.Margaret Hutchins: 'direct personal aid within a library to persons in search of information for whatever purpose', her well-known definition of 1944.The Ranganathan and Hutchins definitions are the most familiar, and only the second option matches both correctly.

Match the following :List IList II(a) Abstracting service(i) SCI(b) Translation service(ii) INB(c) Bibliographical service(iii) LISA(d) Indexing service(iv) ITC

The correct matching is (a)-(iii), (b)-(iv), (c)-(ii), (d)-(i).Abstracting service: LISA, Library and Information Science Abstracts.Translation service: ITC, the International Translations Centre at Delft, which recorded and supplied translations of scientific literature.Bibliographical service: INB, the Indian National Bibliography.Indexing service: SCI, the Science Citation Index.LISA is plainly an abstracting service, and only the second option pairs it with abstracting; the others give abstracting to INB, ITC or SCI.

Match the following :List IList II(a) INFLIBNET(i) e-Granthalaya(b) DESIDOC(ii) SOUL(c) NIC(iii) Granthalaya(d) INSDOC(iv) SANJAYCodes :

The correct matching is (a)-(ii), (b)-(iv), (c)-(i), (d)-(iii).INFLIBNET developed SOUL (Software for University Libraries).DESIDOC developed SANJAY, a library automation package based on CDS/ISIS.NIC developed e-Granthalaya for government and public libraries.INSDOC developed Granthalaya.The other codes swap these pairs, for example giving SOUL to DESIDOC or SANJAY to INSDOC.

Information Services and Networks Questions and Answers

Q: Statement (A) : Abstract saves time of users while selecting literature for research.Statement (B) : Abstract is a condensation service which provides summaries of original documents.

Both (A) and (B) are true.An abstract is a brief, accurate summary of a document's content. By reading abstracts, a researcher can judge whether an article is relevant without reading it in full, which saves a great deal of time in selecting literature (A).Abstracting is accordingly described as a condensation service: abstracting journals and databases provide summaries of original documents such as articles, reports and theses (B).Since both statements are standard definitions, the options calling either one false are wrong.

Q: Worldcat is maintained by ........... .

WorldCat is maintained by the Online Computer Library Centre (OCLC).WorldCat is the world's largest union catalogue, built from the cataloguing records contributed by OCLC's member libraries in many countries. OCLC, a global library cooperative based in Dublin, Ohio, hosts it and offers it through services such as FirstSearch and worldcat.org.The Library of Congress maintains its own catalogue and contributes records, but does not run WorldCat. The American Library Association is a professional body, and MIT Library is a single university library.

Q: UNESCO is responsible for the development of the following specialized information system :(i) SPINES(ii) DARE(iii) ISORID(iv) ICMRCodes :

The UNESCO systems are (i) SPINES, (ii) DARE and (iii) ISORID.Under its UNISIST programme, UNESCO developed SPINES (Science and technology Policies Information Exchange System), DARE (the Data Retrieval system for documentation in the social and human sciences) and ISORID (International Information System on Research in Documentation).ICMR is the Indian Council of Medical Research, a national research body in India, not a UNESCO information system, so codes including (iv) are wrong.

Q: Arrange the following Institutions/Information Centres in order of their establishment :(i) INSDOC(ii) DRTC(iii) NASSDOC(iv) DESIDOCCodes :

The keyed answer is (i) (ii) (iv) (iii): INSDOC, then DRTC, then DESIDOC, then NASSDOC.INSDOC, the Indian National Scientific Documentation Centre, was set up in 1952 with UNESCO help, and is the oldest of the four. DRTC, the Documentation Research and Training Centre, was started by S. R. Ranganathan at the Indian Statistical Institute, Bangalore, in 1962. DESIDOC (Defence Scientific Information and Documentation Centre) dates in its present form to about 1970, and NASSDOC (National Social Science Documentation Centre of the ICSSR) to 1969-70. The sources give these last two dates differently, so the order of the final pair rests on the key.That uncertainty does not affect the choice. Only option C begins with INSDOC and then DRTC. Options A and D start with DRTC and option B with NASSDOC, and both institutions are later than INSDOC, so those three are wrong.

Q: Arrange the following services in evolutionary sequence :(i) Web form(ii) Ask a service(iii) e-mail(iv) Social NetworkingCodes :

The keyed answer is (iii) (i) (ii) (iv): e-mail, web form, ask-a service, social networking.E-mail reference came first, in the early 1990s, when libraries began answering questions sent by mail. Web forms followed as the World Wide Web spread, letting the user type a question into a page on the library's site. 'Ask a' services, such as a librarian answering questions on a topic for a wide audience, grew on the web in the late 1990s. Social networking channels came last, with the 2000s.The ordering of the middle pair is the part I could not check against a citable source. The sequence is the one the key gives. Options A and B put e-mail last or after the web form, which reverses the history because the web came after e-mail. Option D starts with social networking, the newest of all, so it is wrong.

Q: Guidelines for implementing and maintaining "virtual reference services" is prepared by ............... .

The guidelines were prepared by the Reference and User Service Association.The Reference and User Services Association (RUSA), a division of the American Library Association, issued the 'Guidelines for Implementing and Maintaining Virtual Reference Services' (2004, revised later). They cover the planning, staffing, technology, privacy and evaluation of reference service by chat, e-mail and similar media.The UGC, WIPO and UNESCO have not produced these guidelines; WIPO deals with intellectual property and UNESCO's library work is mainly through manifestos with IFLA.

Q: Who is called as the "Father of Reference Service" ?

The 'Father of Reference Service' is Samuel Swett Green.Samuel Swett Green, librarian of the Worcester Free Public Library in Massachusetts, presented his paper 'Personal relations between librarians and readers' at the founding conference of the American Library Association in 1876. It argued that librarians should actively help readers, and is regarded as the beginning of reference service.S.R. Ranganathan wrote the influential Reference Service and is called the father of library science in India, but the title for reference service goes to Green. The other two names are not associated with this title.

31.

Statement (A) : Abstract saves time of users while selecting literature for research.
Statement (B) : Abstract is a condensation service which provides summaries of original documents.

A.Both (A) and (B) are false
B.(A) is false but (B) is true
C.Both (A) and (B) are true
D.(A) is true but (B) is false

Exam Year(s)

MH SET - 2020, SET Exam - 2020,

Answer: C

Both (A) and (B) are true.

An abstract is a brief, accurate summary of a document's content. By reading abstracts, a researcher can judge whether an article is relevant without reading it in full, which saves a great deal of time in selecting literature (A).

Abstracting is accordingly described as a condensation service: abstracting journals and databases provide summaries of original documents such as articles, reports and theses (B).

Since both statements are standard definitions, the options calling either one false are wrong.

Discuss in Forum

32.

Match the following :

List I	List II
(a) William Katz	(i) To provide the right book to right reader in right personal way.
(b) Dr. S.R. Ranganathan	(ii) Direct personal aid within the library to person in search of information for whatever purpose.
(c) Grieg Aspnes	(iii) Reference service is divided into two categories viz. Direct and Indirect.
(d) Margaret Hutchins	(iv) To supply its users with all information at lowest possible cost.

A.(a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
B.(a)-(iii), (b)-(i), (c)-(iv), (d)-(ii)
C.(a)-(ii), (b)-(iii), (c)-(i), (d)-(iv)
D.(a)-(i), (b)-(ii), (c)-(iii), (d)-(iv)

Exam Year(s)

MH SET - 2020, SET Exam - 2020,

Answer: B

The key's matching is (a)-(iii), (b)-(i), (c)-(iv), (d)-(ii).

William Katz, author of Introduction to Reference Work: reference service divided into direct and indirect service.
S.R. Ranganathan: reference service as providing the right book to the right reader in the right personal way.
Grieg Aspnes: supplying users with all information at the lowest possible cost.
Margaret Hutchins: 'direct personal aid within a library to persons in search of information for whatever purpose', her well-known definition of 1944.

The Ranganathan and Hutchins definitions are the most familiar, and only the second option matches both correctly.

Discuss in Forum

33.

Match the following :

List I	List II
(a) Abstracting service	(i) SCI
(b) Translation service	(ii) INB
(c) Bibliographical service	(iii) LISA
(d) Indexing service	(iv) ITC

A.(a)-(ii), (b)-(i), (c)-(iii), (d)-(iv)
B.(a)-(iii), (b)-(iv), (c)-(ii), (d)-(i)
C.(a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
D.(a)-(i), (b)-(iii), (c)-(iv), (d)-(ii)

Exam Year(s)

MH SET - 2020, SET Exam - 2020,

Answer: B

The correct matching is (a)-(iii), (b)-(iv), (c)-(ii), (d)-(i).

Abstracting service: LISA, Library and Information Science Abstracts.
Translation service: ITC, the International Translations Centre at Delft, which recorded and supplied translations of scientific literature.
Bibliographical service: INB, the Indian National Bibliography.
Indexing service: SCI, the Science Citation Index.

LISA is plainly an abstracting service, and only the second option pairs it with abstracting; the others give abstracting to INB, ITC or SCI.

Discuss in Forum

34.

Worldcat is maintained by ........... .

A.Library of Congress
B.Online Computer Library Centre
C.American Library Association
D.MIT Library

Exam Year(s)

MH SET - 2020, SET Exam - 2020,

Answer: B

WorldCat is maintained by the Online Computer Library Centre (OCLC).

WorldCat is the world's largest union catalogue, built from the cataloguing records contributed by OCLC's member libraries in many countries. OCLC, a global library cooperative based in Dublin, Ohio, hosts it and offers it through services such as FirstSearch and worldcat.org.

The Library of Congress maintains its own catalogue and contributes records, but does not run WorldCat. The American Library Association is a professional body, and MIT Library is a single university library.

Discuss in Forum

35.

Match the following :

List I	List II
(a) INFLIBNET	(i) e-Granthalaya
(b) DESIDOC	(ii) SOUL
(c) NIC	(iii) Granthalaya
(d) INSDOC	(iv) SANJAY

Codes :

A.(a)-(ii), (b)-(i), (c)-(iv), (d)-(iii)
B.(a)-(iii), (b)-(ii), (c)-(i), (d)-(iv)
C.(a)-(iv), (b)-(iii), (c)-(ii), (d)-(i)
D.(a)-(ii), (b)-(iv), (c)-(i), (d)-(iii)

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: D

The correct matching is (a)-(ii), (b)-(iv), (c)-(i), (d)-(iii).

INFLIBNET developed SOUL (Software for University Libraries).
DESIDOC developed SANJAY, a library automation package based on CDS/ISIS.
NIC developed e-Granthalaya for government and public libraries.
INSDOC developed Granthalaya.

The other codes swap these pairs, for example giving SOUL to DESIDOC or SANJAY to INSDOC.

Discuss in Forum

36.

UNESCO is responsible for the development of the following specialized information system :

(i) SPINES
(ii) DARE
(iii) ISORID
(iv) ICMR

Codes :

A.(i), (ii), (iv) are correct
B.(ii), (iii), (iv) are correct
C.(i), (ii), (iii) are correct
D.(i), (iii), (iv) are correct

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: C

The UNESCO systems are (i) SPINES, (ii) DARE and (iii) ISORID.

Under its UNISIST programme, UNESCO developed SPINES (Science and technology Policies Information Exchange System), DARE (the Data Retrieval system for documentation in the social and human sciences) and ISORID (International Information System on Research in Documentation).

ICMR is the Indian Council of Medical Research, a national research body in India, not a UNESCO information system, so codes including (iv) are wrong.

Discuss in Forum

37.

Arrange the following Institutions/Information Centres in order of their establishment :

(i) INSDOC
(ii) DRTC
(iii) NASSDOC
(iv) DESIDOC

Codes :

A.(ii) (iv) (iii) (i)
B.(iii) (i) (iv) (ii)
C.(i) (ii) (iv) (iii)
D.(ii) (iii) (i) (iv)

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: C

The keyed answer is (i) (ii) (iv) (iii): INSDOC, then DRTC, then DESIDOC, then NASSDOC.

INSDOC, the Indian National Scientific Documentation Centre, was set up in 1952 with UNESCO help, and is the oldest of the four. DRTC, the Documentation Research and Training Centre, was started by S. R. Ranganathan at the Indian Statistical Institute, Bangalore, in 1962. DESIDOC (Defence Scientific Information and Documentation Centre) dates in its present form to about 1970, and NASSDOC (National Social Science Documentation Centre of the ICSSR) to 1969-70. The sources give these last two dates differently, so the order of the final pair rests on the key.

That uncertainty does not affect the choice. Only option C begins with INSDOC and then DRTC. Options A and D start with DRTC and option B with NASSDOC, and both institutions are later than INSDOC, so those three are wrong.

Discuss in Forum

38.

Arrange the following services in evolutionary sequence :

(i) Web form
(ii) Ask a service
(iii) e-mail
(iv) Social Networking

Codes :

A.(i) (ii) (iv) (iii)
B.(i) (iii) (ii) (iv)
C.(iii) (i) (ii) (iv)
D.(iv) (ii) (iii) (i)

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: C

The keyed answer is (iii) (i) (ii) (iv): e-mail, web form, ask-a service, social networking.

E-mail reference came first, in the early 1990s, when libraries began answering questions sent by mail. Web forms followed as the World Wide Web spread, letting the user type a question into a page on the library's site. 'Ask a' services, such as a librarian answering questions on a topic for a wide audience, grew on the web in the late 1990s. Social networking channels came last, with the 2000s.

The ordering of the middle pair is the part I could not check against a citable source. The sequence is the one the key gives. Options A and B put e-mail last or after the web form, which reverses the history because the web came after e-mail. Option D starts with social networking, the newest of all, so it is wrong.

Discuss in Forum

39.

Guidelines for implementing and maintaining "virtual reference services" is prepared by ............... .

A.University Grants Commission
B.Reference and User Service Association
C.World Intellectual Property Organisation
D.United Nations Educational, Scientific and Cultural Organisation

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: B

The guidelines were prepared by the Reference and User Service Association.

The Reference and User Services Association (RUSA), a division of the American Library Association, issued the 'Guidelines for Implementing and Maintaining Virtual Reference Services' (2004, revised later). They cover the planning, staffing, technology, privacy and evaluation of reference service by chat, e-mail and similar media.

The UGC, WIPO and UNESCO have not produced these guidelines; WIPO deals with intellectual property and UNESCO's library work is mainly through manifestos with IFLA.

Discuss in Forum

40.

Who is called as the "Father of Reference Service" ?

A.Samuel Swett Green
B.Dr. S. R. Ranganathan
C.B. M. Robinson
D.A. G. Rugh

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: A

The 'Father of Reference Service' is Samuel Swett Green.

Samuel Swett Green, librarian of the Worcester Free Public Library in Massachusetts, presented his paper 'Personal relations between librarians and readers' at the founding conference of the American Library Association in 1876. It argued that librarians should actively help readers, and is regarded as the beginning of reference service.

S.R. Ranganathan wrote the influential Reference Service and is called the father of library science in India, but the title for reference service goes to Green. The other two names are not associated with this title.

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