Match the following :List IList II(a) Fumigation(i) Acquisition(b) Building library collection(ii) Preservation(c) Kardex system(iii) Reference service(d) Information desk(iv) Recording of periodicals

The correct matching is (a)-(ii), (b)-(i), (c)-(iv), (d)-(iii).Fumigation, treating books with chemicals to kill insects and fungi, is a preservation measure.Building the library collection is the work of acquisition.The Kardex system, a visible card index, is used for recording the receipt of periodical issues.The information desk is the point of reference service.The first two options pair building the collection with reference service, and the third gives fumigation to reference service; only the last fits all four.

Match the following :List IList II(a) Line item budget(i) Based on detailed information for each head(b) Formula budget(ii) Starts from scrach(c) PPBS(iii) Do not permit variation(d) ZBB(iv) Based on planning as well as programmingCodes :

The correct matching is (a)-(i), (b)-(iii), (c)-(iv), (d)-(ii).A line item budget lists detailed allocations for each head of expenditure.A formula budget allocates funds by a fixed formula (per student, per user and so on), which permits no variation.PPBS (Planning, Programming, Budgeting System) links the budget to planning and programmes.Zero-based budgeting starts from scratch each year, justifying every activity afresh.The other codes mismatch at least two pairs, for example calling ZBB the detailed line item method.

Library Management Questions and Answers

Q: The management principle "scalar chain" shows .................... .

The scalar chain shows the Authority structure.Henri Fayol's principle of the scalar chain describes the line of authority running from the top of an organisation to the bottom. Orders and communication normally pass through each level of this chain, though Fayol allowed a 'gang plank' for direct contact between people at the same level.It has nothing to do with a procedure called a chain, with scales for rating staff performance, or with the chain of suppliers who provide books to a library.

Q: The term "Bespeaking" for reservation of books is used by .................. .

The term 'bespeaking' was used by S. R. Ranganathan.In his Library Administration, Ranganathan described the procedure by which a reader reserves a book that is out on loan as 'bespeaking', and set out the routine and records for it as part of circulation work.J.D. Brown and Nina E. Browne are associated with other circulation systems: Browne's charging system is named after Nina Browne. G.J. Narayana is known for his writing on library and information management, not for this term.

Q: LIBQUAL + is a tool for measuring library service's quality is developed by ..................... .

LibQUAL+ was developed by the Association of Research Libraries.LibQUAL+ was developed by the ARL with Texas A&M University, adapting the SERVQUAL model of service quality. It surveys users on the minimum, desired and perceived levels of service in three dimensions: affect of service, information control and library as place.IFLA, the Library of Congress and the ALA did not develop this tool.

Q: .................. is not a part of TQM.

The one that is not part of TQM is Marketing.Total Quality Management is built on principles such as customer focus, continuous improvement, involvement of all employees, process orientation, fact-based decision making and effective communication throughout the organisation.Continuous improvement, employee involvement and communication are all core TQM principles. Marketing is a separate business function concerned with promoting and selling products and services, not one of the elements of TQM.

Q: Who defined quality as "Fitness for use" ?

Quality as 'fitness for use' was defined by Joseph M. Juran.Joseph Juran, in his Quality Control Handbook, defined quality as fitness for use, meaning the extent to which a product or service meets the needs of those who use it. He is also known for the quality trilogy of planning, control and improvement.Philip Crosby defined quality as conformance to requirements, and W. Edwards Deming stressed continuous improvement and his fourteen points. Michael Maccoby is known for writing on leadership and work, not for this definition.

Q: Assertion (A) : Knowledge management is a process of creating knowledge assets.Reason (R) : Tools like taxonomies are used for knowledge management.Codes :

Both (A) and (R) are true.Knowledge management is the process of creating, capturing, organising, sharing and applying an organisation's knowledge so that it becomes a usable asset, so the assertion is accepted as true.The reason is also true: taxonomies, along with thesauri, ontologies, intranets and expert directories, are among the standard tools of knowledge management, used to organise and retrieve knowledge. The key asks only whether both statements are true.

Q: Assertion (A) : Public Relations is an effort of a library to increase the number of its users and to maximize its use.Reason (R) : Extension service informs the users about its resources, services and their utility.

Both (A) and (R) are true.Public relations in a library is a planned effort to build goodwill and make the library known, so that more people use it and its resources are used to the full. That is statement A.Extension service, such as exhibitions, talks, book displays and outreach to non-users, tells people about the library's resources and services and their value, which is statement R. Both describe accepted functions, so the options calling either statement false are wrong.

Q: Assertion (A) : While planning a library building there should be provision for horizontal and vertical expansion.Reason (R) : Library is a growing organism.

Both (A) and (R) are true.Statement R is Ranganathan's fifth law of library science: the library is a growing organism. Collections, readers and staff keep increasing, so a library must be able to grow.That is why a library building must be planned with room for both horizontal expansion (extending the building on the ground) and vertical expansion (adding floors), which is statement A. Both statements are accepted principles, so the options calling either false are wrong.

21.

Match the following :

List I	List II
(a) Fumigation	(i) Acquisition
(b) Building library collection	(ii) Preservation
(c) Kardex system	(iii) Reference service
(d) Information desk	(iv) Recording of periodicals

A.(a)-(ii), (b)-(iii), (c)-(i), (d)-(iv)
B.(a)-(ii), (b)-(iii), (c)-(iv), (d)-(i)
C.(a)-(iii), (b)-(ii), (c)-(i), (d)-(iv)
D.(a)-(ii), (b)-(i), (c)-(iv), (d)-(iii)

Exam Year(s)

MH SET - 2020, SET Exam - 2020,

Answer: D

The correct matching is (a)-(ii), (b)-(i), (c)-(iv), (d)-(iii).

Fumigation, treating books with chemicals to kill insects and fungi, is a preservation measure.
Building the library collection is the work of acquisition.
The Kardex system, a visible card index, is used for recording the receipt of periodical issues.
The information desk is the point of reference service.

The first two options pair building the collection with reference service, and the third gives fumigation to reference service; only the last fits all four.

Discuss in Forum

22.

The management principle "scalar chain" shows .................... .

A.Authority structure
B.Chain procedure
C.Scale of performance of staff
D.Book supply chain

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: A

The scalar chain shows the Authority structure.

Henri Fayol's principle of the scalar chain describes the line of authority running from the top of an organisation to the bottom. Orders and communication normally pass through each level of this chain, though Fayol allowed a 'gang plank' for direct contact between people at the same level.

It has nothing to do with a procedure called a chain, with scales for rating staff performance, or with the chain of suppliers who provide books to a library.

Discuss in Forum

23.

The term "Bespeaking" for reservation of books is used by .................. .

A.J. D. Brown
B.G. J. Narayana
C.S. R. Ranganathan
D.Nina E. Browne

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: C

The term 'bespeaking' was used by S. R. Ranganathan.

In his Library Administration, Ranganathan described the procedure by which a reader reserves a book that is out on loan as 'bespeaking', and set out the routine and records for it as part of circulation work.

J.D. Brown and Nina E. Browne are associated with other circulation systems: Browne's charging system is named after Nina Browne. G.J. Narayana is known for his writing on library and information management, not for this term.

Discuss in Forum

24.

LIBQUAL + is a tool for measuring library service's quality is developed by ..................... .

A.IFLA
B.Library of Congress
C.ALA
D.Association of Research Libraries

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: D

LibQUAL+ was developed by the Association of Research Libraries.

LibQUAL+ was developed by the ARL with Texas A&M University, adapting the SERVQUAL model of service quality. It surveys users on the minimum, desired and perceived levels of service in three dimensions: affect of service, information control and library as place.

IFLA, the Library of Congress and the ALA did not develop this tool.

Discuss in Forum

25.

.................. is not a part of TQM.

A.Continuous improvement
B.Employee involvement
C.Marketing
D.Communication

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: C

The one that is not part of TQM is Marketing.

Total Quality Management is built on principles such as customer focus, continuous improvement, involvement of all employees, process orientation, fact-based decision making and effective communication throughout the organisation.

Continuous improvement, employee involvement and communication are all core TQM principles. Marketing is a separate business function concerned with promoting and selling products and services, not one of the elements of TQM.

Discuss in Forum

26.

Who defined quality as "Fitness for use" ?

A.Edward Deming
B.Philip Crosby
C.Michael Maccoby
D.Joseph M. Juran

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: D

Quality as 'fitness for use' was defined by Joseph M. Juran.

Joseph Juran, in his Quality Control Handbook, defined quality as fitness for use, meaning the extent to which a product or service meets the needs of those who use it. He is also known for the quality trilogy of planning, control and improvement.

Philip Crosby defined quality as conformance to requirements, and W. Edwards Deming stressed continuous improvement and his fourteen points. Michael Maccoby is known for writing on leadership and work, not for this definition.

Discuss in Forum

27.

Assertion (A) : Knowledge management is a process of creating knowledge assets.
Reason (R) : Tools like taxonomies are used for knowledge management.

Codes :

A.(A) is true and (R) is false
B.(A) is false and (R) is true
C.Both (A) and (R) are true
D.Both (A) and (R) are false

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: C

Both (A) and (R) are true.

Knowledge management is the process of creating, capturing, organising, sharing and applying an organisation's knowledge so that it becomes a usable asset, so the assertion is accepted as true.

The reason is also true: taxonomies, along with thesauri, ontologies, intranets and expert directories, are among the standard tools of knowledge management, used to organise and retrieve knowledge. The key asks only whether both statements are true.

Discuss in Forum

28.

Match the following :

List I	List II
(a) Line item budget	(i) Based on detailed information for each head
(b) Formula budget	(ii) Starts from scrach
(c) PPBS	(iii) Do not permit variation
(d) ZBB	(iv) Based on planning as well as programming

Codes :

A.(a)-(i), (b)-(iii), (c)-(iv), (d)-(ii)
B.(a)-(ii), (b)-(i), (c)-(iii), (d)-(iv)
C.(a)-(i), (b)-(ii), (c)-(iv), (d)-(iii)
D.(a)-(ii), (b)-(iii), (c)-(i), (d)-(iv)

Exam Year(s)

MH SET - 2021, SET Exam - 2021,

Answer: A

The correct matching is (a)-(i), (b)-(iii), (c)-(iv), (d)-(ii).

A line item budget lists detailed allocations for each head of expenditure.
A formula budget allocates funds by a fixed formula (per student, per user and so on), which permits no variation.
PPBS (Planning, Programming, Budgeting System) links the budget to planning and programmes.
Zero-based budgeting starts from scratch each year, justifying every activity afresh.

The other codes mismatch at least two pairs, for example calling ZBB the detailed line item method.

Discuss in Forum

29.

Assertion (A) : Public Relations is an effort of a library to increase the number of its users and to maximize its use.
Reason (R) : Extension service informs the users about its resources, services and their utility.

A.(A) is true but (R) is false
B.(A) is false but (R) is true
C.Both (A) and (R) are false
D.Both (A) and (R) are true

Exam Year(s)

MH SET - 2023, SET Exam - 2023,

Answer: D

Both (A) and (R) are true.

Public relations in a library is a planned effort to build goodwill and make the library known, so that more people use it and its resources are used to the full. That is statement A.

Extension service, such as exhibitions, talks, book displays and outreach to non-users, tells people about the library's resources and services and their value, which is statement R. Both describe accepted functions, so the options calling either statement false are wrong.

Discuss in Forum

30.

Assertion (A) : While planning a library building there should be provision for horizontal and vertical expansion.
Reason (R) : Library is a growing organism.

A.(A) is true but (R) is false
B.(A) is false but (R) is true
C.Both (A) and (R) are false
D.Both (A) and (R) are true

Exam Year(s)

MH SET - 2023, SET Exam - 2023,

Answer: D

Both (A) and (R) are true.

Statement R is Ranganathan's fifth law of library science: the library is a growing organism. Collections, readers and staff keep increasing, so a library must be able to grow.

That is why a library building must be planned with room for both horizontal expansion (extending the building on the ground) and vertical expansion (adding floors), which is statement A. Both statements are accepted principles, so the options calling either false are wrong.

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