We have done an RFM analysis on our customer data. Mary Jones has a score of "1 1 5". This series means that Mary ________ .
Answer: C
Correct answer: Has ordered recently, orders frequently, but doesn't place a large order when she orders
Each digit is a fifth of the customer base, with 1 the best and 5 the worst on that measure. So 1 for recency means she ordered very recently, 1 for frequency means she orders very often, and 5 for monetary value means her orders are among the smallest. A frequent, current, low-value customer - worth keeping but not worth a large sales effort.
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