Library Management Questions and Answers

81.

Assertion (A) : Introduction of TQM in libraries is not possible.

Reason (R) : It requires open, cooperative culture and employees responsiveness for customer satisfaction.

A.Both (A) and (R) are true.
B.(A) is true, but (R) is false.
C.(A) is false, but (R) is true.
D.Both (A) and (R) are false.

Exam Year(s)

UGC NET - 2012,

Answer: C

The assertion, that the introduction of TQM in libraries is not possible, is false: TQM, with its focus on customer satisfaction, has been applied in libraries and information services. The reason is true, since TQM needs an open and cooperative culture and responsive employees. So (A) is false but (R) is true, option (C). The first option calls both true, the second takes the false assertion as true and the fourth calls both false.

Discuss in Forum

82.

Assertion (A) : Marketing of Information products is the need of the day.

Reason (R) : Information is a resource which consumes lot of time and money.

A.(A) is true, but (R) is false.
B.(A) is false, but (R) is true.
C.Both (A) and (R) are true.
D.Both (A) and (R) are false.

Exam Year(s)

UGC NET - 2012,

Answer: C

Marketing of information products is the need of the day, as libraries have to show their worth, find users for their products and recover costs, so (A) is true. Information is a resource that consumes much time and money to produce, process and organise, so (R) is true, and the cost explains why marketing is needed. So both are true, option (C). The options that call either statement false, or only one true, are wrong, since the second statement supports the first.

Discuss in Forum

83.

Match the following :

List-I	List-II
(a) Small set of dependent activities that form longest path of activity network	(i) PERT
(b) Delighting the customer by fully meeting their needs	(ii) CPM
(c) Interconnecting networks depicting tasks, duration and dependency	(iii) Delphi
(d) Making better forecasts, judgements and advice	(iv) TQM

Codes :
(a) (b) (c) (d)

A.(i) (iii) (ii) (iv)
B.(ii) (iv) (i) (iii)
C.(iii) (iv) (ii) (i)
D.(iv) (ii) (i) (iii)

Exam Year(s)

UGC NET - 2012,

Answer: B

The small set of dependent activities that form the longest path of an activity network is the critical path of CPM (ii). Delighting the customer by fully meeting needs is TQM (iv). Interconnecting networks that show tasks, duration and dependency make up PERT (i), and making better forecasts, judgements and advice is the work of the Delphi technique (iii). So the code is (ii), (iv), (i), (iii), option (B). Option (A) gives the longest path to PERT, option (C) gives it to Delphi and option (D) gives it to TQM, so they are wrong.

Discuss in Forum

84.

Match the following :

List-I	List-II
(a) Transaction Processing	(i) Lower Level Managers
(b) Operational control	(ii) Clerical Staff
(c) Management control	(iii) Top Level Managers
(d) Strategic Planning	(iv) Middle Level Managers

Codes :
(a) (b) (c) (d)

A.(iii) (ii) (iv) (i)
B.(ii) (i) (iv) (iii)
C.(iv) (ii) (iii) (i)
D.(i) (ii) (iv) (iii)

Exam Year(s)

UGC NET - 2012,

Answer: B

Transaction processing is done by clerical staff (ii), operational control by lower level managers (i), management control by middle level managers (iv) and strategic planning by top level managers (iii). So the code is (ii), (i), (iv), (iii), option (B). This follows the levels of an organisation, from the clerks to the top managers. Option (A) gives transaction processing to the top level, option (C) gives it to middle managers and strategic planning to lower managers, and option (D) gives it to lower managers, so they are wrong.

Discuss in Forum

85.

Match the following :

List-I	List-II
(a) Classical School	(i) John cotton Danna
(b) X & Y Theory	(ii) Henry Fayol
(c) Newark Charging System	(iii) Peter Drucker
(d) MBO	(iv) Douglas McGregor

Code :
(a) (b) (c) (d)

A.(i) (iii) (iv) (ii)
B.(iii) (iv) (i) (ii)
C.(ii) (iv) (i) (iii)
D.(iii) (ii) (iv) (i)

Exam Year(s)

UGC NET - 2012,

Answer: C

The classical school of management is associated with Henri Fayol (ii), the X and Y theory with Douglas McGregor (iv), the Newark charging system with John Cotton Dana (i) and management by objectives (MBO) with Peter Drucker (iii). So the code is (ii), (iv), (i), (iii), option (C). Option (A) gives the classical school to Dana, and options (B) and (D) give it to Drucker, and option (D) also gives MBO to Dana, so they are wrong.

Discuss in Forum

86.

Match the following :

List-I	List-II
(a) Budget prepared using previous period budget	(i) Formula Budget
(b) Budget based on norms and standards	(ii) Zero-based budget
(c) Budget planned integrating number of techniques	(iii) Incremental Budget
(d) Budget prepared identifying current tasks independent of previous year	(iv) Planning programming budgeting system

Codes :
(a) (b) (c) (d)

A.(iii) (i) (iv) (ii)
B.(i) (iii) (iv) (ii)
C.(iii) (ii) (i) (iv)
D.(i) (ii) (iii) (iv)

Exam Year(s)

UGC NET - 2012,

Answer: A

A budget prepared using the previous period's budget is an incremental budget (iii), a budget based on norms and standards is a formula budget (i), a budget planned by integrating a number of techniques is the planning programming budgeting system (iv), and a budget prepared by identifying current tasks independent of the previous year is a zero-based budget (ii). So the code is (iii), (i), (iv), (ii), option (A). Options (B), (C) and (D) give incremental budgeting to formula budgeting or the zero-based budget, and so are wrong.

Discuss in Forum

87.

Match the following :

List - I	List - II
a. W. Edward Deming	i. Quality Control Circles
b. Joseph M. Juran	ii. TQM
c. Armand V. Feigenbaum	iii. Planning, Control, Improvement
d. Kaoru Ishikava	iv. Plan, Do, Check, Act (PDCA)

Codes : a b c d

A.ii iii iv i
B.iv ii i iii
C.iii iv i ii
D.iv iii ii i

Exam Year(s)

UGC NET - 2013,

Answer: D

The correct matching is Deming with the PDCA cycle (Plan, Do, Check, Act), Juran with planning, control and improvement, Feigenbaum with TQM, and Ishikawa with quality control circles. The codes are iv, iii, ii, i, so the answer is option D.

The Deming cycle is the PDCA cycle, the Juran trilogy is quality planning, control and improvement, Feigenbaum introduced total quality control, which grew into TQM, and Ishikawa is linked with the quality circle. The other codes give a quality thinker the work of another.

Discuss in Forum

88.

Match the following :

List - I	List - II
a. Herbert Hicks	i. The Elements of Administration
b. F.W. Taylor	ii. The Management of Organisation
c. Henry Fayol	iii. Scientific Management
d. Colonel L. Urwick	iv. Administrative Management

Codes : a b c d

A.i iv ii iii
B.iv ii iii i
C.ii iii iv i
D.iii iv i ii

Exam Year(s)

UGC NET - 2013,

Answer: C

The correct matching is Herbert Hicks with The Management of Organisation, F.W. Taylor with scientific management, Henri Fayol with administrative management, and Colonel L. Urwick with The Elements of Administration. The codes are ii, iii, iv, i, so the answer is option C.

Taylor is the father of scientific management and Fayol of administrative management, with his fourteen principles. Urwick wrote The Elements of Administration. The other codes assign a work or school to the wrong author.

Discuss in Forum

89.

A rubber stamp impressed on the verso of title page giving information concerning the records and processing of each individual book acquired is called

A.Book stamp
B.Process stamp
C.Date stamp
D.Accession stamp

Exam Year(s)

UGC NET - 2013,

Answer: D

The key gives the accession stamp as the rubber stamp that is impressed on the verso of the title page and gives the record of the processing of each book acquired. It records the accession and processing details of the individual book.

A book stamp marks the ownership of the library and a date stamp records the date for the circulation of the book. A process stamp is listed in the options, but the answer key chooses the accession stamp.

Discuss in Forum

90.

Which of the following are not Change Management Models ?

(i) Kurtlewin's Model
(ii) Beer's Model
(iii) Lasswell's Model
(iv) Epidemic Model
Codes :

A.(i) & (iii) are correct.
B.(ii) & (iii) are correct.
C.(iii) & (iv) are correct.
D.(ii) & (iv) are correct.

Exam Year(s)

UGC NET - 2013,

Answer: C

Lasswell's model and the epidemic model are not change management models, so the code is (iii) and (iv).

Lasswell's model describes communication, with the questions of who says what to whom in which channel with what effect. Kurt Lewin's model of unfreezing, changing and refreezing and Beer's model are change management models, so (i) and (ii) are not what the question asks for.

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