Welfare and Development Services Administration Questions and Answers

Answer: B

Decision making means choosing among alternatives. A decision maker has more than one course to follow and picks one of them.

'Alterations' and 'allocations' are only look-alike words with different meanings, so those choices are wrong, and 'all the above' fails for the same reason. The word alternative means one of the choices that may be taken, which is why the right choice uses it, and 'alteration' means a change.

Answer: C

Team building involves recognising all the members of the team. When every member is valued, the team works together and has a sense of belonging.

Recognising only the active members, only those who contribute to the growth of the team, or only the knowledgeable members leaves some members out and weakens the team spirit. A leader can build a team by giving credit to each member in the group, and team members who feel recognised work harder for the team's goals.

Answer: D

The key takes the full form of MDP as manic depressive psychosis, a mental illness with phases of mania and depression, now called bipolar disorder. In social work practice MDP also stands for a management development programme, which is not one of the options.

Mean Democratic Participation, Major Development Project and Methods Development Plan are not the standard expansions, so they are rejected.

Answer: B

Grapevine communication, printed 'grape-wine', is informal communication. It is the unofficial network by which news and rumours pass between people in an organisation.

Formal communication follows the official lines of authority, and upward and downward communication are directions of formal flow, so they are not the grapevine. The grapevine grows quickly, may carry rumours, and is hard to control, but managers can also use it to find out how employees feel.

Answer: A

Social audit means scrutiny and analysis of the working of a public utility or programme against its social relevance, that is, whether it serves the people it is meant for. The word 'Security' in the option is as printed in the paper. Option B, an audit of all the work done by the social sector, is too broad, and option C, auditing the accounts of NGOs, confuses social audit with financial audit, which examines accounts rather than social impact. Option D is wrong because option A states the idea. The answer is A.

Answer: C

The records of accidental deaths and suicides in India are published by the National Crime Records Bureau in its annual report 'Accidental Deaths and Suicides in India'. The National Commission for Women (A) deals with women's rights and complaints, the Ministry of Social Justice and Empowerment (B) handles welfare of weaker sections, and the Census of India (D) counts population and does not publish suicide records. The answer is option C.

Answer: C

The concept of Management by Objectives was introduced by Peter Drucker in his book 'The Practice of Management' (1954). Mary Parker Follett (A) is known for work on conflict resolution and the 'law of the situation', Keith Davis (B) for organisational behaviour and the grapevine, and F.W. Taylor (D) for scientific management. The answer is Peter Drucker, option C.

Answer: C

Job security falls under safety needs in Maslow's hierarchy of needs. Safety needs include protection from danger, economic security and a stable job. Ego needs (A) are about esteem and recognition, social needs (B) about belonging and affection, and self actualisation (D) about realising one's potential. Because a secure job gives stability, the answer is Safety, option C.

Answer: C

360 degree feedback is a method of performance appraisal in which an employee's performance is rated by superiors, peers, subordinates, customers and the employee himself. It has nothing to do with recruitment (A), which is attracting candidates, selection (B), which is choosing among them, or lay off (D), a temporary withdrawal of employment. The answer is Performance Appraisal, option C.

Answer: C

Shareholders, employees, customers, suppliers, vendors and society are all parties who have an interest in an organisation and are affected by it, and they are known as stakeholders. A community (A) and a society (D) are broader social groupings, and an organisation (B) is the body those parties relate to. The answer is option C. These parties are linked by the fact that each puts something into the organisation and each is affected by its decisions: shareholders invest capital, employees give labour, customers pay for the product, suppliers and vendors provide inputs, and society bears its effects.