Consumer Protection Act Questions and Answers

Q: Whether a landowner who enters into a Joint Development Agreement with a builder, contributing land in exchange for 50% of the developed property and a monetary deposit can file a complaint under the Consumer Protection Act, 2019 alleging construction defects and delay ? Which of the following statements is most accurate ?

The key gives The landowner is not a consumer as the transaction constitutes a commercial joint venture.Under Section 2(7) of the Consumer Protection Act, 2019 a consumer is a person who buys goods or hires services for consideration, but not one who does so for a commercial purpose. In the agreement described, the landowner does not pay the builder for construction. He contributes his land as capital and takes a 50% share of the developed property plus a deposit, so both parties share in the outcome of a profit-making venture. On that reading he is a co-venturer, not a person hiring a service, and his remedy lies in contract, not before a consumer commission.The other options decide the point on a single feature, such as proof of profit motive, who did the building, or the existence of defects, instead of the nature of the transaction, which is what the definition turns on.

Q: Which one of the following subject is within the purview of Consumer Protection Act ?

Banking services fall within the Consumer Protection Act.The Act defines 'service' to include service of any description made available to potential users, expressly including facilities in connection with banking, financing and insurance. A customer complaining of deficiency in a bank's service is therefore a consumer who can approach the consumer fora.Matters already sub judice before civil courts are not entertained by the fora, and a mere breach of contract, without a deficiency in goods or services, is a matter for the civil courts. Disputes under the Stamp and Registration Acts concern statutory functions of the State, not services hired by a consumer.

Q: Which of the following statements properly defines the objectives narrated in the Preamble of the Consumer Protection Act, 1986 ?

The Preamble is given by option B: an Act to provide better protection of the interests of consumers, with consumer councils and other authorities for the settlement of consumer disputes.The Consumer Protection Act, 1986 opened with the words: an Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith. Option B reproduces that text.The other options paraphrase purposes in words that do not appear in the Preamble: the Act did not speak of promoting consumer movements, constitutional objectives or regulating unfair competition.

Q: Match the following lists :List IList II(a) District Consumer Protection Council(i) Section 3(b) State Consumer Protection Council(ii) Section 4(c) Central Consumer Protection Council(iii) Section 7(d) Act not in derrogation of any law(iv) Section 8A(v) Section 6Select the correct option :

The match is a-iv, b-iii, c-ii, d-i.Under the Consumer Protection Act, 1986: section 3 provided that the Act is in addition to, and not in derogation of, any other law; section 4 set up the Central Consumer Protection Council; section 7 the State Consumer Protection Council; and section 8A, inserted in 2002, the District Consumer Protection Council.Section 6 (v) set out the Central Council's objects, so codes using (v) for clause (d) are wrong, and the code swapping sections 7 and 8A puts the District Council at the State Council's section.

Q: Which of the following is/are considered as consumer rights under Consumer Protection Act of 1986 ?(1) Right to choose(2) Right to be heard(3) Right to seek redressal(4) Right to returnSelect the correct option :

The rights are only 1, 2 and 3.Section 6 of the Consumer Protection Act, 1986 listed the rights the Consumer Protection Councils were to promote: the right to be protected against hazardous goods, to be informed, to be assured access to a variety of goods at competitive prices (the right to choose), to be heard, to seek redressal and to consumer education.A 'right to return' goods is not among them, so any option including it is wrong.

Whether a landowner who enters into a Joint Development Agreement with a builder, contributing land in exchange for 50% of the developed property and a monetary deposit can file a complaint under the Consumer Protection Act, 2019 alleging construction defects and delay ? Which of the following statements is most accurate ?

A.The landowner is a consumer unless profit motive is proven.
B.The landowner is a consumer as he did not construct himself.
C.The landowner is not a consumer as the transaction constitutes a commercial joint venture.
D.The landowner is a consumer if defects exist, irrespective of the nature of the transaction.

Exam Year(s)

AIBE - 2026,

Answer: C

The key gives The landowner is not a consumer as the transaction constitutes a commercial joint venture.

Under Section 2(7) of the Consumer Protection Act, 2019 a consumer is a person who buys goods or hires services for consideration, but not one who does so for a commercial purpose. In the agreement described, the landowner does not pay the builder for construction. He contributes his land as capital and takes a 50% share of the developed property plus a deposit, so both parties share in the outcome of a profit-making venture. On that reading he is a co-venturer, not a person hiring a service, and his remedy lies in contract, not before a consumer commission.

The other options decide the point on a single feature, such as proof of profit motive, who did the building, or the existence of defects, instead of the nature of the transaction, which is what the definition turns on.

Discuss in Forum

Section 10 of The Consumer Protection Act-1986 talks about which of the following?

A.Objects of the State Council
B.The State Consumer Protection Councils
C.Composition of the District Forum
D.Jurisdiction of the District Forum

Exam Year(s)

DSSSB - 2023,

Answer: C

Section 10 of the Consumer Protection Act, 1986 deals with the composition of the District Forum, which consisted of a President and at least two other members, one of them a woman.

The jurisdiction of the District Forum is Section 11, the next section, so it is a tempting wrong answer. The State Consumer Protection Councils and their objects are provisions of the earlier chapter of the Act dealing with the Consumer Protection Councils, and they come before the sections on the redressal agencies, so neither is Section 10.

Discuss in Forum

The objects of the Central Council shall be to render advice on promotion and protection of the consumers' rights under The Consumer Protection Act, 2019. Which section of Consumer Protection Act, 2019 has been discussed here?

A.Section - 15
B.Section - 9
C.Section - 5
D.Section - 22

Exam Year(s)

DSSSB - 2023,

Answer: C

The statement that the objects of the Central Council are to render advice on the promotion and protection of consumers' rights is the heading of Section 5 of the Consumer Protection Act, 2019, which follows the sections constituting the Central Consumer Protection Council.

Section 9 establishes the Central Consumer Protection Authority, and Section 22 deals with its power of search and seizure, so they concern the Authority and not the Council. Section 15 also belongs to the provisions on the Authority and its proceedings. Only Section 5 states the objects of the Central Council.

Discuss in Forum

Different kind of term related to consumers has been described In which section of Consumer Protection Act, 1986?

A.Section - 2
B.Section - 4
C.Section - 5
D.Section - 6

Exam Year(s)

DSSSB - 2023,

Answer: A

The different terms related to consumers, such as complainant, consumer, consumer dispute, defect, deficiency, goods and service, are defined in Section 2 of the Consumer Protection Act, 1986, the definitions section.

Sections 4, 5 and 6 are in the chapter on the Consumer Protection Councils: Section 4 deals with the Central Consumer Protection Council, Section 5 with the procedure for its meetings, and Section 6 with its objects. They do not define terms.

Discuss in Forum

Choose the correct Option on the basis of an Assertion (A) and reasons(R) given below.

Assertion(A):- Objects of the Central Council has been described in section 6 of the Consumer Protection Act, 1986.
Reason(R):- The State Consumer Protection Councils has been described in section 7 of the Consumer Protection Act, 1986.

A.A is false, but R is true
B.Both A and R are correct and R is the correct explanation of A
C.Both A and R are correct, but R is not the correct explanation of A
D.A is true, but R is false

Exam Year(s)

DSSSB - 2023,

Answer: C

Both the Assertion and the Reason are correct, but the Reason is not the correct explanation, so the answer is both correct, R not the explanation of A. Section 6 of the Consumer Protection Act, 1986 deals with the objects of the Central Council, and Section 7 deals with the State Consumer Protection Councils.

The Reason gives the location of a different provision, the State Councils, so it does not explain why the objects of the Central Council are in Section 6. The options calling either statement false are wrong.

Discuss in Forum

Which one of the following subject is within the purview of Consumer Protection Act ?

A.Matters subjudice before civil courts
B.Breaches of contract
C.Banking services
D.Matters relating to Stamp and Registration Acts

Exam Year(s)

MH SET - 2018, SET Exam - 2018,

Answer: C

Banking services fall within the Consumer Protection Act.

The Act defines 'service' to include service of any description made available to potential users, expressly including facilities in connection with banking, financing and insurance. A customer complaining of deficiency in a bank's service is therefore a consumer who can approach the consumer fora.

Matters already sub judice before civil courts are not entertained by the fora, and a mere breach of contract, without a deficiency in goods or services, is a matter for the civil courts. Disputes under the Stamp and Registration Acts concern statutory functions of the State, not services hired by a consumer.

Discuss in Forum

Which of the following statements properly defines the objectives narrated in the Preamble of the Consumer Protection Act, 1986 ?

A.An Act to provide the protective mechanism of consumer redressal system and further to promote consumer movements
B.An Act to provide better protection of the interests of the consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumer disputes.
C.An Act to set up a mechanism for consumer protection to promote the constitutional objectives and establish the forum of consumer, seller and promote consumer awareness.
D.An Act to promote consumerism regule unfair trade practices, safeguard from unfair competition.

Exam Year(s)

MH SET - 2019, SET Exam - 2019,

Answer: B

The Preamble is given by option B: an Act to provide better protection of the interests of consumers, with consumer councils and other authorities for the settlement of consumer disputes.

The Consumer Protection Act, 1986 opened with the words: an Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith. Option B reproduces that text.

The other options paraphrase purposes in words that do not appear in the Preamble: the Act did not speak of promoting consumer movements, constitutional objectives or regulating unfair competition.

Discuss in Forum

Match the following lists :

List I	List II
(a) District Consumer Protection Council	(i) Section 3
(b) State Consumer Protection Council	(ii) Section 4
(c) Central Consumer Protection Council	(iii) Section 7
(d) Act not in derrogation of any law	(iv) Section 8A
	(v) Section 6

Select the correct option :

A.a-iv, b-iii, c-ii, d-i
B.a-iv, b-iii, c-ii, d-v
C.a-iii, b-iv, c-ii, d-i
D.a-ii, b-iii, c-iv, d-v

Exam Year(s)

MH SET - 2023, SET Exam - 2023,

Answer: A

The match is a-iv, b-iii, c-ii, d-i.

Under the Consumer Protection Act, 1986: section 3 provided that the Act is in addition to, and not in derogation of, any other law; section 4 set up the Central Consumer Protection Council; section 7 the State Consumer Protection Council; and section 8A, inserted in 2002, the District Consumer Protection Council.

Section 6 (v) set out the Central Council's objects, so codes using (v) for clause (d) are wrong, and the code swapping sections 7 and 8A puts the District Council at the State Council's section.

Discuss in Forum

Which of the following is/are considered as consumer rights under Consumer Protection Act of 1986 ?

(1) Right to choose
(2) Right to be heard
(3) Right to seek redressal
(4) Right to return

Select the correct option :

A.All 1, 2, 3 and 4
B.Only 1, 2 and 3
C.Only 4
D.Only 1, 3 and 4

Exam Year(s)

MH SET - 2025, SET Exam - 2025,

Answer: B

The rights are only 1, 2 and 3.

Section 6 of the Consumer Protection Act, 1986 listed the rights the Consumer Protection Councils were to promote: the right to be protected against hazardous goods, to be informed, to be assured access to a variety of goods at competitive prices (the right to choose), to be heard, to seek redressal and to consumer education.

A 'right to return' goods is not among them, so any option including it is wrong.

Discuss in Forum

10.

Match List - I with List - II and select the correct answer by using the codes given below :

List - I	List - II
a. Deficiency of services	1. Section - 12
b. Grounds of making a complaint	2. Section 2(1) (g)
c. Findings of the District Forum and relief	3. Indian Oil Corporation Vs. Lakshmi Shankar Narain (1999) 9 S.C.C.2
d. An ex-parte unreasoned order can be recalled	4. Section 14

Note : Section above are from the Consumer Protection Act.

Codes : a b c d

A.1 2 4 3
B.2 1 4 3
C.2 1 3 4
D.3 4 2 1

Exam Year(s)

UGC NET - 2012,

Answer: B

Deficiency of services is defined in section 2(1)(g) of the Consumer Protection Act, the grounds of making a complaint are in section 12 which deals with the manner of making a complaint, the findings of the District Forum and the relief are in section 14, and the point that an ex-parte unreasoned order can be recalled comes from Indian Oil Corporation v. Lakshmi Shankar Narain. So a matches 2, b matches 1, c matches 4 and d matches 3, which is the code 2 1 4 3. The code 1 2 4 3 swaps the first two. The answer is 2 1 4 3.

Discuss in Forum

Loading…

Consumer Protection Act Questions and Answers

Topics

Other Subjects

About Us

Consumer Protection Act Questions and Answers

Topics

Other Subjects

About Us

Stay informed about all important Dates & Notifications