Library Management Questions and Answers

Q: An internal document that clearly states the essential job requirements, job duties, job responsibilities and skills required to perform a specific role is known as :

The document is a job description.A job description is the written statement of a particular job: its title, essential duties, responsibilities, reporting lines and the skills needed to perform it. It is produced from job analysis and used in recruitment, appraisal and training.The near miss is job specification, which describes the person rather than the job: the minimum qualifications, experience and personal qualities a holder must have. Job analysis is the process of studying a job that produces both documents, and job enrichment is redesigning a job to give it more responsibility and motivation.

Q: The ADKAR model of change management is developed by ........

The ADKAR model was developed by Jeff Hiatt.Jeff Hiatt, founder of the change management firm Prosci, developed ADKAR in the 1990s. It describes individual change as five outcomes in sequence: Awareness of the need for change, Desire to support it, Knowledge of how to change, Ability to put it into practice, and Reinforcement to sustain it.The others are known for different models. Abraham Maslow proposed the hierarchy of needs, William Bridges a transition model of change, and Philip Kotler is a leading writer on marketing.

Q: Book Order Vigilance Pad (BOVP) is suggested by ..............

The key is Michael Gorman.The Book Order Vigilance Pad is a device for watching book orders in acquisition work, so that outstanding and overdue orders are chased. The key attributes it to Michael Gorman, the author of the Concise AACR2 and a leading writer on technical services. A test-preparation page gives the same attribution. Cutter and Dewey are best known for classification and cataloguing schemes, not for acquisition devices.What could not be confirmed: no primary source for the attribution was found, and no source linking the device to S.R. Ranganathan turned up either. The answer follows the University's key.

Q: .................... is a process of helping library employees in acquiring new skills on a continuing basis.

The process is Human Resources Development.HRD is the part of personnel management concerned with developing employees' skills, knowledge and abilities on a continuing basis, through training, continuing education, job rotation, mentoring and career development. In a library it covers, for example, training staff in new technologies and services.Total Quality Management is a philosophy of continuous improvement in quality across the whole organisation, a Management Information System supplies managers with information for decisions, and Financial Resources Management deals with budgets and funds. None of them is the process of building employees' skills.

Q: Assertion (A) : TQM promotes continuous improvement in library services.Reason (R) : TQM is not helpful to library and information services.

The answer is (A) is true and (R) is false.Assertion (A) is correct: Total Quality Management is built on continuous improvement, the Japanese kaizen, with a focus on the user, participation of all staff and decisions based on data. Libraries have applied it to improve their services.Reason (R) contradicts this. Far from being unhelpful, TQM has been widely adopted by library and information services. With (A) true and (R) false, the options calling both true, both false or (A) false are all wrong.

Q: Flow diagram, PERT and CPM are known as the techniques of ......... .

Flow diagrams, PERT and CPM are techniques of Work analysis.These are tools of scientific management for analysing and planning work. A flow diagram shows the movement of materials or people through the steps of a process. PERT (Programme Evaluation and Review Technique) and CPM (Critical Path Method) break a project into activities, show their sequence and dependencies, and identify the critical path that determines the total time.They are not techniques of leadership, which concerns influencing people; of survey research, which collects data from respondents; or of communication.

Q: Theory X and Theory Y were profounded by :

Theory X and Theory Y were put forward by Douglas McGregor.In The Human Side of Enterprise (1960), McGregor described two sets of managerial assumptions. Theory X assumes that people dislike work, avoid responsibility and must be controlled; Theory Y assumes that people find work natural, seek responsibility and can direct themselves.F.W. Taylor founded scientific management, Abraham Maslow proposed the hierarchy of needs, and Peter Drucker developed management by objectives. None of them proposed Theory X and Theory Y.

Q: Edward Deming was .................... .

Edward Deming was an American professor.W. Edwards Deming was an American statistician and management consultant who taught at New York University. He is famous for teaching statistical quality control to Japanese industry after the Second World War, and for his fourteen points of management, which shaped Total Quality Management.His influence in Japan, where the Deming Prize is named after him, is the trap behind the 'Japanese professor' option. He was not Chinese or British.

Q: Assertion (A) : There is no difference between information management and knowledge management.Reason (R) : Information and knowledge are sometimes used synonymously.

(A) is false and (R) is true.Assertion A is false. Information management deals with recorded information: acquiring, organising, storing and retrieving documents and data. Knowledge management goes further, capturing and sharing the knowledge people hold, including tacit knowledge such as experience and skills, so that an organisation can learn and innovate.Reason R is true as an observation: in everyday usage, and sometimes in the literature, information and knowledge are used as if they meant the same thing, which is how the confusion in A arises.

Q: Assertion (A) : Social networking tools are effective for marketing of library products and services.Reason (R) : They help to reach out users anywhere and at any time.

Both (A) and (R) are true.Social networking tools such as Facebook, X (Twitter), Instagram and YouTube are widely used by libraries to promote collections, events and services, to announce new arrivals and to collect feedback, so A is true.R gives the reason they are effective: these platforms reach users wherever they are and at any time, at little cost, and allow two-way communication. So R is true and also explains A.The options calling either statement false are therefore wrong.

11.

An internal document that clearly states the essential job requirements, job duties, job responsibilities and skills required to perform a specific role is known as :

A.Job enrichment
B.Job specification
C.Job description
D.Job analysis

Exam Year(s)

MH SET - 2019, SET Exam - 2019,

Answer: C

The document is a job description.

A job description is the written statement of a particular job: its title, essential duties, responsibilities, reporting lines and the skills needed to perform it. It is produced from job analysis and used in recruitment, appraisal and training.

The near miss is job specification, which describes the person rather than the job: the minimum qualifications, experience and personal qualities a holder must have. Job analysis is the process of studying a job that produces both documents, and job enrichment is redesigning a job to give it more responsibility and motivation.

Discuss in Forum

12.

The ADKAR model of change management is developed by ........

A.Abraham Maslow
B.Jeff Hiatt
C.William Bridge
D.Philip Kotler

Exam Year(s)

MH SET - 2019, SET Exam - 2019,

Answer: B

The ADKAR model was developed by Jeff Hiatt.

Jeff Hiatt, founder of the change management firm Prosci, developed ADKAR in the 1990s. It describes individual change as five outcomes in sequence: Awareness of the need for change, Desire to support it, Knowledge of how to change, Ability to put it into practice, and Reinforcement to sustain it.

The others are known for different models. Abraham Maslow proposed the hierarchy of needs, William Bridges a transition model of change, and Philip Kotler is a leading writer on marketing.

Discuss in Forum

13.

Book Order Vigilance Pad (BOVP) is suggested by ..............

A.S.R. Ranganathan
B.C.A. Cutter
C.Melvil Dewey
D.Michael Gorman

Exam Year(s)

MH SET - 2019, SET Exam - 2019,

Answer: D

The key is Michael Gorman.

The Book Order Vigilance Pad is a device for watching book orders in acquisition work, so that outstanding and overdue orders are chased. The key attributes it to Michael Gorman, the author of the Concise AACR2 and a leading writer on technical services. A test-preparation page gives the same attribution. Cutter and Dewey are best known for classification and cataloguing schemes, not for acquisition devices.

What could not be confirmed: no primary source for the attribution was found, and no source linking the device to S.R. Ranganathan turned up either. The answer follows the University's key.

Discuss in Forum

14.

.................... is a process of helping library employees in acquiring new skills on a continuing basis.

A.Total Quality Management
B.Management Information System
C.Financial Resources Management
D.Human Resources Development

Exam Year(s)

MH SET - 2019, SET Exam - 2019,

Answer: D

The process is Human Resources Development.

HRD is the part of personnel management concerned with developing employees' skills, knowledge and abilities on a continuing basis, through training, continuing education, job rotation, mentoring and career development. In a library it covers, for example, training staff in new technologies and services.

Total Quality Management is a philosophy of continuous improvement in quality across the whole organisation, a Management Information System supplies managers with information for decisions, and Financial Resources Management deals with budgets and funds. None of them is the process of building employees' skills.

Discuss in Forum

15.

Assertion (A) : TQM promotes continuous improvement in library services.
Reason (R) : TQM is not helpful to library and information services.

A.(A) is false and (R) is true
B.(A) is true and (R) is false
C.Both (A) and (R) are true
D.Both (A) and (R) are false

Exam Year(s)

MH SET - 2019, SET Exam - 2019,

Answer: B

The answer is (A) is true and (R) is false.

Assertion (A) is correct: Total Quality Management is built on continuous improvement, the Japanese kaizen, with a focus on the user, participation of all staff and decisions based on data. Libraries have applied it to improve their services.

Reason (R) contradicts this. Far from being unhelpful, TQM has been widely adopted by library and information services. With (A) true and (R) false, the options calling both true, both false or (A) false are all wrong.

Discuss in Forum

16.

Flow diagram, PERT and CPM are known as the techniques of ......... .

A.Work analysis
B.Leadership
C.Survey
D.Communication

Exam Year(s)

MH SET - 2020, SET Exam - 2020,

Answer: A

Flow diagrams, PERT and CPM are techniques of Work analysis.

These are tools of scientific management for analysing and planning work. A flow diagram shows the movement of materials or people through the steps of a process. PERT (Programme Evaluation and Review Technique) and CPM (Critical Path Method) break a project into activities, show their sequence and dependencies, and identify the critical path that determines the total time.

They are not techniques of leadership, which concerns influencing people; of survey research, which collects data from respondents; or of communication.

Discuss in Forum

17.

Theory X and Theory Y were profounded by :

A.F.W. Taylor
B.Abraham Maslow
C.Peter Drucker
D.Douglas McGregor

Exam Year(s)

MH SET - 2020, SET Exam - 2020,

Answer: D

Theory X and Theory Y were put forward by Douglas McGregor.

In The Human Side of Enterprise (1960), McGregor described two sets of managerial assumptions. Theory X assumes that people dislike work, avoid responsibility and must be controlled; Theory Y assumes that people find work natural, seek responsibility and can direct themselves.

F.W. Taylor founded scientific management, Abraham Maslow proposed the hierarchy of needs, and Peter Drucker developed management by objectives. None of them proposed Theory X and Theory Y.

Discuss in Forum

18.

Edward Deming was .................... .

A.a Chinese professor
B.an American professor
C.a Japanese professor
D.a British professor

Exam Year(s)

MH SET - 2020, SET Exam - 2020,

Answer: B

Edward Deming was an American professor.

W. Edwards Deming was an American statistician and management consultant who taught at New York University. He is famous for teaching statistical quality control to Japanese industry after the Second World War, and for his fourteen points of management, which shaped Total Quality Management.

His influence in Japan, where the Deming Prize is named after him, is the trap behind the 'Japanese professor' option. He was not Chinese or British.

Discuss in Forum

19.

Assertion (A) : There is no difference between information management and knowledge management.
Reason (R) : Information and knowledge are sometimes used synonymously.

A.(A) is true and (R) is false
B.Both (A) and (R) are true
C.(A) is false and (R) is true
D.Both (A) and (R) are false

Exam Year(s)

MH SET - 2020, SET Exam - 2020,

Answer: C

(A) is false and (R) is true.

Assertion A is false. Information management deals with recorded information: acquiring, organising, storing and retrieving documents and data. Knowledge management goes further, capturing and sharing the knowledge people hold, including tacit knowledge such as experience and skills, so that an organisation can learn and innovate.

Reason R is true as an observation: in everyday usage, and sometimes in the literature, information and knowledge are used as if they meant the same thing, which is how the confusion in A arises.

Discuss in Forum

20.

Assertion (A) : Social networking tools are effective for marketing of library products and services.
Reason (R) : They help to reach out users anywhere and at any time.

A.Both (A) and (R) are true
B.Both (A) and (R) are false
C.(A) is true and (R) is false
D.(A) is false and (R) is true

Exam Year(s)

MH SET - 2020, SET Exam - 2020,

Answer: A

Both (A) and (R) are true.

Social networking tools such as Facebook, X (Twitter), Instagram and YouTube are widely used by libraries to promote collections, events and services, to announce new arrivals and to collect feedback, so A is true.

R gives the reason they are effective: these platforms reach users wherever they are and at any time, at little cost, and allow two-way communication. So R is true and also explains A.

The options calling either statement false are therefore wrong.

Discuss in Forum

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